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About FirstLight
in Reno

FirstLight is About People

At FirstLight Home Care of Reno, we provide exceptional care so that your loved one has the support they need to enjoy the quality of life they deserve in the place they call home.

We exist to help people have their best day – every day – whatever that means for them. Our team of trusted care professionals in Reno is passionate about providing personalized care, creating meaningful relationships and making a difference in the lives of others.

Donna Willis, Owner

Donna Willis, Owner

Donna’s journey to FirstLight Home Care began in 1995 with an interior design business in Southern California.  Serving clients personal space in their homes and managing entire builds from the ground floor allowed her to build lasting relationships. This motivated her to make unparalleled service her goal at FirstLight Home Care. FirstLight’s approach to exceptional service begins with their culture of care and 7-touch point standard for all our clients. Donna’s business was founded on providing exceptional customer service and having a sense of compassion for caring for others, paved the way into a owning a home care business. Donna had her own personal experience with home care when her father was diagnosed with cancer and her mother needed extra care. She utilized respite care services while taking care of her parents and saw just how special a caregiver was in the life of those that needed the extra help. From her own personal experiences, and her love of building lasting relationships and serving others, owning a FirstLight Home Care agency was a natural fit.

Outside of work Donna enjoys traveling and experiencing new places and cuisines. She also loves spending time with her husband Alex, and son Chad, who recently finished his five-year service in the U.S. Navy.

Vision & Mission

At FirstLight Home Care, we envision a world in which all adults may age with comfort, dignity and independence in the place they call home. We exist to help people have their best day, every day. Our mission is to provide compassionate home care so that the families we serve have peace of mind knowing their loved ones are receiving the support they need to enjoy the quality of life they deserve.

Core Values

We live these core values every day, without compromise. It’s what we believe in above all else as they guide our company and team members to help us achieve our mission.

Focus Relationships First

Focus on Relationships First

We have a genuine concern for the health and well-being of others and an incredible opportunity to help people live their best lives. By focusing on relationships, we create caring environments where people are encouraged to use their unique experiences and backgrounds to create lasting bonds. This is our Culture of Care philosophy that motivates us to do more as we serve others.

Make A Difference Every Day

Make a Difference Every Day

Each day we are inspired to make a difference in people’s lives, and we have a sincere desire to make the world a better place. We seek to improve the lives of others through our dedication to reliable, professional first-class service.

Act with Integrity

Act with Integrity

We’re honest, trustworthy and committed to doing the right thing. Providing service with integrity means we consistently do what we say we’re going to do, communicate with transparency and hold ourselves accountable for our actions.

Give Joy

Give Joy

We find, bring and share joy in our work every day. By practicing kindness, gratitude, and having a positive attitude, we bring happiness and genuinely make people feel good.

Grow Together

Grow Together

We strive to build and nurture a culture that creates strong teams, fosters curiosity and connects ideas. This drives us to break the status quo and, together, find ways to consistently improve and grow.