Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Reno
255 West Moana Lane Suite #213, Reno
-
Highly recommend Donna and her team for your in-home care needs.
We called Donna and a weekend in a panic suddenly needing care for a family member. She responded very quickly, helped us figure out with kind of care was needed, and got … More us help in just a few days.
The care takers were all kind and compassionate. We reached out with concerns about one of the helpers and they received immediate extra training from Donna. We appreciate how responsive and communicative they were throughout the process.
Our helpers gave assistance with walking, cooking, cleaning, medication and hydration reminders, showering and more. (Note: they do not do pet care or administer medication).
Our situation changed rapidly and the team responded quickly and kindly to our new needs. Even when it meant we were moving off their services. Their kindness and professionalism really stood out to me.
Oh ya, and they also handle reimbursement paperwork for insurance which was a huge reliefs
Highly recommend this team if you’re looking for additional care in Reno! -
We selected First Light Home Care for my elderly father. We started out with limited care to include one shift a few times per week. As his health condition rapidly declined we asked for 24 hour 7 day per week care and First Light responded … More very quickly by adding additional care givers to meet the demand. The caregivers were amazing. They bonded with my Dad who could often be difficult to manage and provided high quality care all the way through his time in hospice. I highly recommend this company. Their people, from the owner, to the admin staff, and caregivers are fantastic. -
Donna and her team have been amazing. The comfy provided excellent and quality care for my mother. They are always available and making changes to the care service has been easy and streamlined. The family portal is an easy and effective … More way to keep track of what is going on with my mom’s day to day care. I highly recommend First Light to anyone looking for a little extra care. -
When we decided to get extra care for our mom we decided on FirstLight to fill that need. They knew exactly which caregiver would be a good fit for her and they were so right!! My mom (who was very hard to please) fell in love with Jeanie … More right away. She was very compassionate, helpful, and caring!! We couldn’t have asked for a better person to help with our mom. Thank you Firstlight and Jeanie! You were truly a blessing!! -
Donna and her staff are fantastic. I had to leave town and the other home care company I use could not find any additional help for my 94 year old mother. Donna provided a perfect care giver match on short notice to handle weekend shifts … More for five weeks. Donna was available at all hours to help with questions and to make sure everything went smoothly. Of all the care giver companies I have used since 2012, First Light has been the best experience and is at the top of my list. -
Donna and Kari were kind, compassionate, and very knowledgeable in what was needed to care for my mom, and frankly myself, as the primary caregiver. I had quality people come to my house, for the times I required, with the professional … More care I needed. I recommend them highly!
Client Reviews
Leave us a Review Online:
FirstLight Home Care of Reno, NV Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Reno
255 West Moana Lane Suite #213, Reno
-
Highly recommend Donna and her team for your in-home care needs.
We called Donna and a weekend in a panic suddenly needing care for a family member. She responded very quickly, helped us figure out with kind of care was needed, and got … More us help in just a few days.
The care takers were all kind and compassionate. We reached out with concerns about one of the helpers and they received immediate extra training from Donna. We appreciate how responsive and communicative they were throughout the process.
Our helpers gave assistance with walking, cooking, cleaning, medication and hydration reminders, showering and more. (Note: they do not do pet care or administer medication).
Our situation changed rapidly and the team responded quickly and kindly to our new needs. Even when it meant we were moving off their services. Their kindness and professionalism really stood out to me.
Oh ya, and they also handle reimbursement paperwork for insurance which was a huge reliefs
Highly recommend this team if you’re looking for additional care in Reno! -
We selected First Light Home Care for my elderly father. We started out with limited care to include one shift a few times per week. As his health condition rapidly declined we asked for 24 hour 7 day per week care and First Light responded … More very quickly by adding additional care givers to meet the demand. The caregivers were amazing. They bonded with my Dad who could often be difficult to manage and provided high quality care all the way through his time in hospice. I highly recommend this company. Their people, from the owner, to the admin staff, and caregivers are fantastic. -
Donna and her team have been amazing. The comfy provided excellent and quality care for my mother. They are always available and making changes to the care service has been easy and streamlined. The family portal is an easy and effective … More way to keep track of what is going on with my mom’s day to day care. I highly recommend First Light to anyone looking for a little extra care. -
When we decided to get extra care for our mom we decided on FirstLight to fill that need. They knew exactly which caregiver would be a good fit for her and they were so right!! My mom (who was very hard to please) fell in love with Jeanie … More right away. She was very compassionate, helpful, and caring!! We couldn’t have asked for a better person to help with our mom. Thank you Firstlight and Jeanie! You were truly a blessing!! -
Donna and her staff are fantastic. I had to leave town and the other home care company I use could not find any additional help for my 94 year old mother. Donna provided a perfect care giver match on short notice to handle weekend shifts … More for five weeks. Donna was available at all hours to help with questions and to make sure everything went smoothly. Of all the care giver companies I have used since 2012, First Light has been the best experience and is at the top of my list. -
Donna and Kari were kind, compassionate, and very knowledgeable in what was needed to care for my mom, and frankly myself, as the primary caregiver. I had quality people come to my house, for the times I required, with the professional … More care I needed. I recommend them highly!
Client Reviews
Leave us a Review Online:
FirstLight® Home Care of Reno, NV is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
Take Action
Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
