Roseville, CA

We are Committed to the Ongoing Third-Party Evaluation of Our Service

Star 4.83

Client Satisfaction2019

FirstLight® Home Care of South Placer County, CA is proud to be recognized as one of FirstLight’s top home care providers in overall client satisfaction. Special thanks to our extraordinary caregivers who make exceptional care possible every day. Below is some feedback from our clients regarding the amazing job they do:

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Our clients tell the story best

The expert and compassionate care provided by the caregivers.
SHE IS KNOWLEDGABLE,FRIENDLY AND COMPITENT.
THeir executive officer was very nice. The experience was very positive.
Paul was, the whole team there was just wonderful. Very clear on everything contractual. Everything was very precise about what they could and could not do. They really went out of their way. The communication, the matching, immediate response with questions.
Tough question! EVERYTHING with First Light is GREAT! Foremost is the fact I know that my mom was CLEAN when the caregiver was finished. The manager always made contact with me when there was a schedule change, due to unforeseen circumstances. Billing was always accurate!
they were accommodating when i needed to change it.
Took the time to make sure caregivers were a good fit for my mom and for what the caregivers wanted to do.
Quality people
The compassionate caring attitude and the speedy time. They don't sit still for a minute they are constantly working. They think outside the box and connect things. Your people have been trained specifically. And I like that I can request the same person if I need them.
They are flexible and available.
i appreciate that the individual arrives on time, and is kind and compassionate as well as ccapable in helping me in those things I needed assistance in here at the apartment.

Our mission is lived out every day by providing first-class personal service so that our clients may enjoy the quality of life they deserve in the place they call home. But simply believing we provide this level of care isn’t good enough. We must continually prove it.

Therefore, FirstLight Home Care is setting a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client satisfaction. We chose independent third-party firm Infosurv as our research partner because of the company’s dedication to innovation, quality and service excellence. All ratings from client satisfaction surveys are based on a 5-point scale.

Our Two-Step Commitment to Client Satisfaction is Unmatched in the Industry:

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SECURE OBJECTIVE FEEDBACK

Vital feedback is actively gathered from our clients by conducting quarterly surveys through Infosurv.

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TAKE ACTION

Client feedback is utilized to correct, innovate and ensure we continually provide exceptional care.

 

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