Home Care
Reviews

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

Client Reviews

FirstLight did a wonderful job of supporting my elderly (96 years old) cousin during the final months of her life. Their care coordinator and nurse evaluator did an excellent job of assessing her needs, developing and implementing a support program, and matching her with a capable and caring home health care aide who took a real interest in her well-being, and showed great concern for her welfare. (That she was also a terrific cook was a great bonus!) I highly recommend FirstLight’s services without reservations, because of the quality of both its care and competence.

- Past Client, L.S., Yonkers, NY

The staff are personable and professional. Rest assured you are in good hands.

- Sheena S, Yonkers, NY

What I knew that we didn’t want was a large bureaucracy where we would get lost in the shuffle. FirstLight has turned out to be the perfect fit for our family.

- Scott H, Ossining NY

I can’t say how pleased I am with the level of care providers they sent to our home. Thank you Amy for all your hard work.

- Nina W. White Plains, NY

I gave Firstlight homecare a chance and wow! They are literally angels! I was shown appreciation literally all of the time!

- Tara B, Caregiver

I wanted to let you know what a wonderful job Francoise did here. Both very professional and friendly, as well as attentive to detail. You all find such good home health aides! On behalf of my whole family, I want to thank you.

- Lois M, Ossining, NY

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

- James M.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

- Joyce H.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

- Betty F.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

- Ed V.

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FirstLight Home Care of Westchester & Putnam Counties Strives to Achieve Service Excellence Every Day

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FirstLight^® Home Care of Westchester & Putnam Counties is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.