Glen Rock, NJ

We are Committed to the Ongoing Third-Party Evaluation of Our Service

Star 4.22

Client Satisfaction Quarterly

FirstLight® Home Care of Glen Rock, NJ is proud to be recognized as one of FirstLight’s top home care providers in overall client satisfaction. Special thanks to our extraordinary caregivers who make exceptional care possible every day. Their relentless pursuit of quality and kindness is an inspiration.

Our mission is lived out every day by providing first-class personal service so that our clients may enjoy the quality of life they deserve in the place they call home. But simply believing we provide this level of care isn’t good enough. We must continually prove it.

Therefore, FirstLight Home Care is setting a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client satisfaction. We chose independent third-party firm Infosurv as our research partner because of the company’s dedication to innovation, quality and service excellence. All ratings from client satisfaction surveys are based on a 5-point scale.

Our Two-Step Commitment to Client Satisfaction is Unmatched in the Industry:

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Vital feedback is actively gathered from our clients by conducting quarterly surveys through Infosurv.

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Client feedback is utilized to correct, innovate and ensure we continually provide exceptional care.

Our clients tell the story best

Our current caregiver is very compassionate and engages in activities with our mom at a level that we appreciate. She is also very safety conscientious, excellent at calming our mom when she's agitated and overall, we are lucky to have her working with us.
their nice people, caring, they do what you ask.
the individual that is assigned to me is in her own right a professional and brings all her talent with hershe is my face of First Light
I appreciate my mothers care giver, specifically I think she is fantastic and an exemplary employee, and a caring individual.

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