Glen Rock, NJ

FirstLight Home Care of Glen Rock, NJ Strives to Achieve Service Excellence Every Day

Home Care Pulse

FirstLight® Home Care of Glen Rock, NJ is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Our two-step commitment to client satisfaction means we:

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SECURE OBJECTIVE FEEDBACK

Vital feedback is gathered from our clients through
monthly surveys.

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TAKE ACTION

Client feedback is used to improve, innovate and ensure
we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction. To qualify, an office must have a minimum of 10 clients. Home Care Pulse solicits feedback after a client has had service for 30 days. To ensure fresh, relevant feedback, each client will be surveyed no more than once every six months.

Our clients tell the story best

Our current caregiver is very compassionate and engages in activities with our mom at a level that we appreciate. She is also very safety conscientious, excellent at calming our mom when she's agitated and overall, we are lucky to have her working with us.
their nice people, caring, they do what you ask.
the individual that is assigned to me is in her own right a professional and brings all her talent with hershe is my face of First Light
I appreciate my mothers care giver, specifically I think she is fantastic and an exemplary employee, and a caring individual.
WONDERFUL CAREGIVER

Awards & Associations

Infosurv Client Satisfaction