Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Pasadena
612 West Duarte Road # 404, Arcadia
-
FirstLight Home Care has served our mother's caregiver needs to perfection. We have an 85-year-old mom who has been recuperating from a brain and back injury due to a late night fall. She has recovered quickly from a lifetime of good … More health, but we needed a set of caregivers to be around during this rehab phase. What I appreciated right away about FirstLight is their immediate availability, reliable communication and flexibility to our specific schedule which is always changing. Our scheduler, Joyce, has been an efficient and quick communicator; she has accommodated us for every request, and always gets it correct, even and especially with our numerous last minute changes. Our mother loves and is quite fond of the caregivers. They are prompt, reliable, warm and ready to help with whatever she needs, including taking her out for walks in the neighborhood and even going along to supervise as she does some very limited driving of her car. What I think she appreciates most is their respect for her often-needed downtime while they're in her home, she is able to get a lot of rest. My mom has grown quite comfortable with both Tina and Lorena in the home. I am very grateful for FirstLight's absolute contribution to mom's assured road to recovery. -
My dad had a bleeding stroke on January 8th and he was discharged from the hospital on January 29. He is an international traveler without any commercial insurance, so there is no nursing home or rehab that we can afford, with only Medi-Cal. … More
When we were still in the hospital, the case manager brought me the brochure of FirstLight Care Home of Pasadena and I tried to contact the director Jacqueline Burnson. She visited me in the hospital the second day that I called, talked with me about all the details, gave me the estimate and some useful suggestions and collected all the information that they need.
Before the day that we discharged, I called her again. She responded with care coordinator info pretty quick. Then I called Joyce, the care coordinator, to set up service time frame. Joyce replied to my messages super quickly every day, which made me feel valued.
After we were back home on Wednesday morning, the first caregiver Sandra McLendon came on time! She was very friendly, patient, and professional, to help my mom taking care of my dad, as well as teach her a lot of tips. Even though my mom cannot speak English, they still communicate well with a translator.
Then, Joyce also send Norma Preciado for two days, Nataly Ortega for one day, and Sandra for the rest of the days. These ladies were all very professional. Sometimes, we need to leave home for a couple of hours, we both feel that we could trust them per their performance.
After the first week, we decided to stop the service. My dad is much better and we feel confident to work with him by ourselves. But I have to say, without these ladies, we would be super frustrating for the first week with no experience with stroke patient.
In overall, we appreciate to Jacqueline, Joyce, Sandra, Norma and Nataly! We felt very hopeless when everything happened at the beginning. But after one week transition, now we feel much better, to be with a patient.
If anyone needs emergency or non-emergency help, I 100% recommend FirstLight Home Care of Pasadena. They will treat you like their family for sure! -
The care coordinator Joyce has been fabulous in making sure my Dad has the right caregiver coverage each day. When there are questions she is very quick to respond and helpful. 2 of the caregivers have been truly outstanding- Marian made … More Dad feel comfortable from Day 1! She had him engaged enjoying the activities she developed for him incorporating the exercises he needed to do each day. Bin is truly empathetic of Dad teaching me to better understand the rhythms of Seniors & their needs. Thank you FirstLight Home Care for being there for us each day! SK -
FirstLight Home Care has been a savior for me as I needed part-time caregiving for my elderly mother. Joyce was fantastic at getting my mom set-up for care and pleasant and professional to speak with. She always keeps me informed in case … More there needs to be a substitute for Veronica who we just love. Joyce has been a blessing to us, she’s very accommodating and goes out of her way to make sure we’re happy. Their caregivers are always on time and super helpful from assisting with her personal care to light cleaning. I would recommend FirstLight, I’m very happy and so is mom. -
FirstLight has been providing compassionate and helpful caregivers for my mother's care for about 1-1/2 months. Joyce (Operations Manager) has been able to find excellent caregivers for their regular shifts as well as one-off coverage … More as it's cropped up (with a few days notice of course).
I thankfully recommend FirstLight for your caregivers needs! -
We used FirstLight Home Care while my uncle's full-time caregiver took 4 weeks off to handle family business. My uncle has dementia but he is still very capable and very stubborn about not wanting help. I was very nervous, but FirstLIght … More was amazing from start to finish.
You can tell a lot about a service by the questions they ask to prepare for the care. Jackie contacted me with questions about my uncle's personality, his level of cognitive and physical abilities, his life and interests, and about his current caregiver. All of these things helped her find the caregivers that would work best with him. My uncle is very selective about who he is willing to let help him, and Jackie made me feel completely at ease in honestly voicing his needs.
Joyce is the care coordinator and she was very communicative about who would be coming to work with my uncle. She also set me up with family access to notes so that I could see what the caregivers did with my uncle throughout the day, what he ate, if he showered, and anything else I needed to know. Joyce followed up with me often to make sure we were happy with their services and that my uncle was doing well.
I am very busy with my own family and work, and I was very appreciative to FirstLight for taking care of all of my uncle's needs so that I wasn't stressed and burdened with worrying about him. We will definitely use them in the future when our caregiver needs a break. -
FLHCP provided great in-home care giving after my father's recent hospitalization. The individual care givers were all compassionate and professional and helped me manage my father's care during a very difficult period.
Operations … More Manager Joyce worked diligently behind the scenes to coordinate care giver scheduling and ensure that all shifts were covered. She was in regular contact to update me on which care gives were scheduled, my father's condition and whatever supplies were needed.
I appreciate the efforts of Joyce and the FLHCP team and would recommend them to those in need of this type of service. -
My experience with the two women who helped me after a medical procedure was fabulous. Each lady came at their designated shift on time. Each was very attentive and friendly. They were compassionate. I can't think of one suggestion … More to recommend improvement on their part. EXCELLENT! I recommend them o making certain I coukd move around safely to dress after the procedure.to anyone or any company. The first lady (Irma) arrived at the hospital before my procedure began as the hospital told me she would do. She was very attentive to my safety after I came out of the anesthesia. She made certain I was safe and would fall as I was getting dressed. She continued to do so until her shift was over. Irma was a very sharp caregiver. She had the expertise to know how to handle any situation had it occurred. She provided me with above excellent care. The next young lady Natalie arrived on time. She was very friendly and also skilled at making certain all of my medical and physical needs were met. Probably half of her shift I slept but she was there for me whenever I wup. She woke me up when Irma returned for the last shift. Unfortunately for me, I went back to sleep immediately and Irma woke me up to tell me she was leaving and no one would be coming. I missed the opportunity to visit with her. She is very kind and fun to talk with. Once again, I would definitely recommend this agency as well as Joyce,who coordinates the care I required. Irma and Natalie were superb caregivers. I felt very aafe and comfortable with all of the ladies involved. -
The caregivers provided were very nice and highly cooperative young ladies. They assisted my wife in showering and dressing. They certainly were compassionate in assisting my wife and doing some minor household chores. I can highly recommend … More First Light. I would also like to add that Joyce, First Light’s operations supervisor, was always helpful and quick to respond to my wife’s changing needs. -
Ive used the services of first light home care and they are an extraordinary home care company. Their caregivers are very well trained and super professional. They were very fast to start services and were able to adapt to our needs as … More a family. I want to thank Jacqueline for being such a great resource and being so helpful with this overwhelming process. I would 100-% recommend their agency! -
My dad needed care after his hip surgery. My brother’s friend told him about First Light and said they were very good. We have been so grateful for the amazing care they have provided. My dad feels supported and is making incredible progress. … More Our whole family is so grateful that we were referred to First Light, we feel they helped my dad recover much quicker and joyfully. -
Starting with the Director Jacqueline and the Operations Manager Joyce, we are very pleased with their professionalism, knowledge and the ability to manage issues quickly. The Caregivers Araceli, Marian, Juliana and Edy are very dedicated. … More They genuinely care about their client's needs, health and provide updates in a timely manner. We are extremely happy with FirstLight Home Care. -
Fist of all, I am impressed with Joyce, the Care Service Manager, who gave me a daily update on how my sister was doing. She would also ask for immediate help, when problems were encountered, so we could act on them promptly. She is indeed … More very efficient & extremely helpful.
As for the caregivers, they were really caring & very hardworking. They gave more than what were expected of them. This caregiving agency is highly commendable, -
This is a good agency. Their coordinator, Joyce, is very responsive, and has come through for our family with some very sweet and qualified caregivers. More than one of the caregivers have said that they feel they are treated well by this … More agency. That says a lot. -
FIRSTLIGHT home Care- Pasadena is the best. I would recommend anyone needing caretaking services to use this agency. JOYCE has been a delight to work with, she is patient, she is caring and has accommodated our family as we are new … More to this journey of finding care for my mom. JOYCE IS A GREAT PARTNER and her team of skilled / caring caretakers are top notch. -
The Operations Manager, Joyce, & the Director of Community Relations, Jacqueline, were pleasant & easy to work with. They were friendly, patient, and understanding throughout. We only required services for a short duration, but … More the caregivers were great for the time we had them. -
I’ve been using First Light Home Care for about a year now to assist me in caring for my mother who has dementia. I’ve been very pleased with their services and their caregivers. The Operations Manager, Joyce, responds to my calls quickly … More and has always come through for me, even on very short notice. I’ve worked with several different caregivers and they’ve all been experienced, reliable and, most importantly, caring and patient with my mother. I highly recommend First Light to anyone seeking a caregiver and I plan to continue using them for all of our home health aide needs. -
Service was very excellent. Caregivers were professional, prompt, experienced and caring. Joyce was amazing. Communication was great. Highly recommend. Thank you. -
I have requested only women to come and take care of me while I regain my independence. Each of the ladies has been super understanding of my need to keep pushing myself and have been very encouraging. We have also told one another stories … More about ourselves, which has made for a very comfortable and fun experience. First Light has been just wonderful to me and I will,be recommending the service to everyone I know. It was so wonderful that first night back home to have a Caregiver already in place. Many thanks to all my ladies and especially to Joyce, who arranged everything. Lourinda Bray. -
I needed to find someone trustworthy to help care for my 97 year old father. I interviewed several agencies in search of a company that would be able to provide a caregiver based upon our specific needs. First Light came through with … More flying colors. The entire process was straight forward and everyone I spoke with was helpful, and compassionate and sensitive to our needs. Joyce in particular was incredible. She was able to find the perfect caregiver for us as Aizhen (Lisa) was an incredible match and had the exact qualifications that we were seeking. Unfortunately, we only used Lisa for several days before my father fell ill. I was worried that placing a hold on the services and eventually cancelling the services would be a nightmare, but I simply texted Joyce and she cancelled the account. I could not have asked for better customer service from Joyce. She always responded to my texts within a couple of minutes and she genuinely seemed sympathetic to my family's loss. I could not recommend a better agency than First Light when looking for agency to take care of a loved one. -
When a 94-year old family friend who lives alone suddenly required round-the-clock home care after returning from the hospital, the lovely folks at FirstLight stepped in and had everything organized so swiftly: 3 shifts a day for a week, … More followed by decreasing shifts as necessary. They are incredibly well organized, with a terrific, reliable team of helpers, and Joyce (with whom I've dealt most frequently) is very careful to line up or adjust the schedule week by week depending on our ongoing needs. It's given us an immeasurable sense of security knowing we can rely on this group of helpful, caring individuals and I feel lucky to have them in our lives. I highly recommend their services… -
It was very easy to schedule care via Joyce at FirstLight. They were incredibly helpful in supporting my family and I as we took care of our dad after a fall that led to a concussion. Oscar from their staff was a tremendous help in making … More sure my dad was well cared for while I was at work. He was a wonderful companion and was very helpful in making sure my dad was bathed, fed and his injuries were tended to. Would definitely recommend FirstLight to others.
Client Reviews
Leave us a Review Online:
FirstLight Home Care of Pasadena Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Pasadena
612 West Duarte Road # 404, Arcadia
-
FirstLight Home Care has served our mother's caregiver needs to perfection. We have an 85-year-old mom who has been recuperating from a brain and back injury due to a late night fall. She has recovered quickly from a lifetime of good … More health, but we needed a set of caregivers to be around during this rehab phase. What I appreciated right away about FirstLight is their immediate availability, reliable communication and flexibility to our specific schedule which is always changing. Our scheduler, Joyce, has been an efficient and quick communicator; she has accommodated us for every request, and always gets it correct, even and especially with our numerous last minute changes. Our mother loves and is quite fond of the caregivers. They are prompt, reliable, warm and ready to help with whatever she needs, including taking her out for walks in the neighborhood and even going along to supervise as she does some very limited driving of her car. What I think she appreciates most is their respect for her often-needed downtime while they're in her home, she is able to get a lot of rest. My mom has grown quite comfortable with both Tina and Lorena in the home. I am very grateful for FirstLight's absolute contribution to mom's assured road to recovery. -
My dad had a bleeding stroke on January 8th and he was discharged from the hospital on January 29. He is an international traveler without any commercial insurance, so there is no nursing home or rehab that we can afford, with only Medi-Cal. … More
When we were still in the hospital, the case manager brought me the brochure of FirstLight Care Home of Pasadena and I tried to contact the director Jacqueline Burnson. She visited me in the hospital the second day that I called, talked with me about all the details, gave me the estimate and some useful suggestions and collected all the information that they need.
Before the day that we discharged, I called her again. She responded with care coordinator info pretty quick. Then I called Joyce, the care coordinator, to set up service time frame. Joyce replied to my messages super quickly every day, which made me feel valued.
After we were back home on Wednesday morning, the first caregiver Sandra McLendon came on time! She was very friendly, patient, and professional, to help my mom taking care of my dad, as well as teach her a lot of tips. Even though my mom cannot speak English, they still communicate well with a translator.
Then, Joyce also send Norma Preciado for two days, Nataly Ortega for one day, and Sandra for the rest of the days. These ladies were all very professional. Sometimes, we need to leave home for a couple of hours, we both feel that we could trust them per their performance.
After the first week, we decided to stop the service. My dad is much better and we feel confident to work with him by ourselves. But I have to say, without these ladies, we would be super frustrating for the first week with no experience with stroke patient.
In overall, we appreciate to Jacqueline, Joyce, Sandra, Norma and Nataly! We felt very hopeless when everything happened at the beginning. But after one week transition, now we feel much better, to be with a patient.
If anyone needs emergency or non-emergency help, I 100% recommend FirstLight Home Care of Pasadena. They will treat you like their family for sure! -
The care coordinator Joyce has been fabulous in making sure my Dad has the right caregiver coverage each day. When there are questions she is very quick to respond and helpful. 2 of the caregivers have been truly outstanding- Marian made … More Dad feel comfortable from Day 1! She had him engaged enjoying the activities she developed for him incorporating the exercises he needed to do each day. Bin is truly empathetic of Dad teaching me to better understand the rhythms of Seniors & their needs. Thank you FirstLight Home Care for being there for us each day! SK -
FirstLight Home Care has been a savior for me as I needed part-time caregiving for my elderly mother. Joyce was fantastic at getting my mom set-up for care and pleasant and professional to speak with. She always keeps me informed in case … More there needs to be a substitute for Veronica who we just love. Joyce has been a blessing to us, she’s very accommodating and goes out of her way to make sure we’re happy. Their caregivers are always on time and super helpful from assisting with her personal care to light cleaning. I would recommend FirstLight, I’m very happy and so is mom. -
FirstLight has been providing compassionate and helpful caregivers for my mother's care for about 1-1/2 months. Joyce (Operations Manager) has been able to find excellent caregivers for their regular shifts as well as one-off coverage … More as it's cropped up (with a few days notice of course).
I thankfully recommend FirstLight for your caregivers needs! -
We used FirstLight Home Care while my uncle's full-time caregiver took 4 weeks off to handle family business. My uncle has dementia but he is still very capable and very stubborn about not wanting help. I was very nervous, but FirstLIght … More was amazing from start to finish.
You can tell a lot about a service by the questions they ask to prepare for the care. Jackie contacted me with questions about my uncle's personality, his level of cognitive and physical abilities, his life and interests, and about his current caregiver. All of these things helped her find the caregivers that would work best with him. My uncle is very selective about who he is willing to let help him, and Jackie made me feel completely at ease in honestly voicing his needs.
Joyce is the care coordinator and she was very communicative about who would be coming to work with my uncle. She also set me up with family access to notes so that I could see what the caregivers did with my uncle throughout the day, what he ate, if he showered, and anything else I needed to know. Joyce followed up with me often to make sure we were happy with their services and that my uncle was doing well.
I am very busy with my own family and work, and I was very appreciative to FirstLight for taking care of all of my uncle's needs so that I wasn't stressed and burdened with worrying about him. We will definitely use them in the future when our caregiver needs a break. -
FLHCP provided great in-home care giving after my father's recent hospitalization. The individual care givers were all compassionate and professional and helped me manage my father's care during a very difficult period.
Operations … More Manager Joyce worked diligently behind the scenes to coordinate care giver scheduling and ensure that all shifts were covered. She was in regular contact to update me on which care gives were scheduled, my father's condition and whatever supplies were needed.
I appreciate the efforts of Joyce and the FLHCP team and would recommend them to those in need of this type of service. -
My experience with the two women who helped me after a medical procedure was fabulous. Each lady came at their designated shift on time. Each was very attentive and friendly. They were compassionate. I can't think of one suggestion … More to recommend improvement on their part. EXCELLENT! I recommend them o making certain I coukd move around safely to dress after the procedure.to anyone or any company. The first lady (Irma) arrived at the hospital before my procedure began as the hospital told me she would do. She was very attentive to my safety after I came out of the anesthesia. She made certain I was safe and would fall as I was getting dressed. She continued to do so until her shift was over. Irma was a very sharp caregiver. She had the expertise to know how to handle any situation had it occurred. She provided me with above excellent care. The next young lady Natalie arrived on time. She was very friendly and also skilled at making certain all of my medical and physical needs were met. Probably half of her shift I slept but she was there for me whenever I wup. She woke me up when Irma returned for the last shift. Unfortunately for me, I went back to sleep immediately and Irma woke me up to tell me she was leaving and no one would be coming. I missed the opportunity to visit with her. She is very kind and fun to talk with. Once again, I would definitely recommend this agency as well as Joyce,who coordinates the care I required. Irma and Natalie were superb caregivers. I felt very aafe and comfortable with all of the ladies involved. -
The caregivers provided were very nice and highly cooperative young ladies. They assisted my wife in showering and dressing. They certainly were compassionate in assisting my wife and doing some minor household chores. I can highly recommend … More First Light. I would also like to add that Joyce, First Light’s operations supervisor, was always helpful and quick to respond to my wife’s changing needs. -
Ive used the services of first light home care and they are an extraordinary home care company. Their caregivers are very well trained and super professional. They were very fast to start services and were able to adapt to our needs as … More a family. I want to thank Jacqueline for being such a great resource and being so helpful with this overwhelming process. I would 100-% recommend their agency! -
My dad needed care after his hip surgery. My brother’s friend told him about First Light and said they were very good. We have been so grateful for the amazing care they have provided. My dad feels supported and is making incredible progress. … More Our whole family is so grateful that we were referred to First Light, we feel they helped my dad recover much quicker and joyfully. -
Starting with the Director Jacqueline and the Operations Manager Joyce, we are very pleased with their professionalism, knowledge and the ability to manage issues quickly. The Caregivers Araceli, Marian, Juliana and Edy are very dedicated. … More They genuinely care about their client's needs, health and provide updates in a timely manner. We are extremely happy with FirstLight Home Care. -
Fist of all, I am impressed with Joyce, the Care Service Manager, who gave me a daily update on how my sister was doing. She would also ask for immediate help, when problems were encountered, so we could act on them promptly. She is indeed … More very efficient & extremely helpful.
As for the caregivers, they were really caring & very hardworking. They gave more than what were expected of them. This caregiving agency is highly commendable, -
This is a good agency. Their coordinator, Joyce, is very responsive, and has come through for our family with some very sweet and qualified caregivers. More than one of the caregivers have said that they feel they are treated well by this … More agency. That says a lot. -
FIRSTLIGHT home Care- Pasadena is the best. I would recommend anyone needing caretaking services to use this agency. JOYCE has been a delight to work with, she is patient, she is caring and has accommodated our family as we are new … More to this journey of finding care for my mom. JOYCE IS A GREAT PARTNER and her team of skilled / caring caretakers are top notch. -
The Operations Manager, Joyce, & the Director of Community Relations, Jacqueline, were pleasant & easy to work with. They were friendly, patient, and understanding throughout. We only required services for a short duration, but … More the caregivers were great for the time we had them. -
I’ve been using First Light Home Care for about a year now to assist me in caring for my mother who has dementia. I’ve been very pleased with their services and their caregivers. The Operations Manager, Joyce, responds to my calls quickly … More and has always come through for me, even on very short notice. I’ve worked with several different caregivers and they’ve all been experienced, reliable and, most importantly, caring and patient with my mother. I highly recommend First Light to anyone seeking a caregiver and I plan to continue using them for all of our home health aide needs. -
Service was very excellent. Caregivers were professional, prompt, experienced and caring. Joyce was amazing. Communication was great. Highly recommend. Thank you. -
I have requested only women to come and take care of me while I regain my independence. Each of the ladies has been super understanding of my need to keep pushing myself and have been very encouraging. We have also told one another stories … More about ourselves, which has made for a very comfortable and fun experience. First Light has been just wonderful to me and I will,be recommending the service to everyone I know. It was so wonderful that first night back home to have a Caregiver already in place. Many thanks to all my ladies and especially to Joyce, who arranged everything. Lourinda Bray. -
I needed to find someone trustworthy to help care for my 97 year old father. I interviewed several agencies in search of a company that would be able to provide a caregiver based upon our specific needs. First Light came through with … More flying colors. The entire process was straight forward and everyone I spoke with was helpful, and compassionate and sensitive to our needs. Joyce in particular was incredible. She was able to find the perfect caregiver for us as Aizhen (Lisa) was an incredible match and had the exact qualifications that we were seeking. Unfortunately, we only used Lisa for several days before my father fell ill. I was worried that placing a hold on the services and eventually cancelling the services would be a nightmare, but I simply texted Joyce and she cancelled the account. I could not have asked for better customer service from Joyce. She always responded to my texts within a couple of minutes and she genuinely seemed sympathetic to my family's loss. I could not recommend a better agency than First Light when looking for agency to take care of a loved one. -
When a 94-year old family friend who lives alone suddenly required round-the-clock home care after returning from the hospital, the lovely folks at FirstLight stepped in and had everything organized so swiftly: 3 shifts a day for a week, … More followed by decreasing shifts as necessary. They are incredibly well organized, with a terrific, reliable team of helpers, and Joyce (with whom I've dealt most frequently) is very careful to line up or adjust the schedule week by week depending on our ongoing needs. It's given us an immeasurable sense of security knowing we can rely on this group of helpful, caring individuals and I feel lucky to have them in our lives. I highly recommend their services… -
It was very easy to schedule care via Joyce at FirstLight. They were incredibly helpful in supporting my family and I as we took care of our dad after a fall that led to a concussion. Oscar from their staff was a tremendous help in making … More sure my dad was well cared for while I was at work. He was a wonderful companion and was very helpful in making sure my dad was bathed, fed and his injuries were tended to. Would definitely recommend FirstLight to others.
Client Reviews
Leave us a Review Online:
FirstLight® Home Care of Pasadena is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
Secure Objective Feedback
Vital feedback is gathered from our clients through monthly surveys.
Take Action
Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
