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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

FirstLight Home Care of Pasadena & San Gabriel IconFirstLight Home Care of Pasadena & San Gabriel

612 West Duarte Road # 404, Arcadia

4.9 38 reviews

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    Joyce Bradberg
    8 months ago

    I’ve been using First Light Home Care for about a year now to assist me in caring for my mother who has dementia. I’ve been very pleased with their services and their caregivers. The Operations Manager, Joyce, responds to my calls quickly … More and has always come through for me, even on very short notice. I’ve worked with several different caregivers and they’ve all been experienced, reliable and, most importantly, caring and patient with my mother. I highly recommend First Light to anyone seeking a caregiver and I plan to continue using them for all of our home health aide needs.
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    Lourinda Bray
    10 months ago

    I have requested only women to come and take care of me while I regain my independence. Each of the ladies has been super understanding of my need to keep pushing myself and have been very encouraging. We have also told one another stories … More about ourselves, which has made for a very comfortable and fun experience. First Light has been just wonderful to me and I will,be recommending the service to everyone I know. It was so wonderful that first night back home to have a Caregiver already in place. Many thanks to all my ladies and especially to Joyce, who arranged everything. Lourinda Bray.
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    Adrianna Yeager
    a year ago

    It was very easy to schedule care via Joyce at FirstLight. They were incredibly helpful in supporting my family and I as we took care of our dad after a fall that led to a concussion. Oscar from their staff was a tremendous help in making … More sure my dad was well cared for while I was at work. He was a wonderful companion and was very helpful in making sure my dad was bathed, fed and his injuries were tended to. Would definitely recommend FirstLight to others.
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    margaret miranda
    10 months ago

    I needed to find someone trustworthy to help care for my 97 year old father. I interviewed several agencies in search of a company that would be able to provide a caregiver based upon our specific needs. First Light came through with … More flying colors. The entire process was straight forward and everyone I spoke with was helpful, and compassionate and sensitive to our needs. Joyce in particular was incredible. She was able to find the perfect caregiver for us as Aizhen (Lisa) was an incredible match and had the exact qualifications that we were seeking. Unfortunately, we only used Lisa for several days before my father fell ill. I was worried that placing a hold on the services and eventually cancelling the services would be a nightmare, but I simply texted Joyce and she cancelled the account. I could not have asked for better customer service from Joyce. She always responded to my texts within a couple of minutes and she genuinely seemed sympathetic to my family's loss. I could not recommend a better agency than First Light when looking for agency to take care of a loved one.

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Client Reviews

I wanted to thank you all at FirstLight for your hard work on providing the caregivers (Maria, Flor, Amelia, Stephanie, Lourdes, Lily, Marian, Elsa, and Mary Jane) needed to care for our mother, which brought us peace of mind during a difficult time. You all made the end of life transition for my mother a peaceful one and we really appreciate all you’ve done.

I have been using FirstLight for over two years for my mother’s caregiver and they have always been responsive and helpful. I do recommend Joyce at FirstLight. She works hard to take care of her customers!

We’ve been with FirstLight over a year now. Had a couple hiccups getting mom to agree to get some help around the house, but the folks at FirstLight were very understanding and worked hard to find someone mom felt comfortable with. Thank you David and Joyce!!

My experience with FirstLight Home Care of Pasadena was comforting, understanding and informative at a critical time when my family needed their services. They provided my Father with the best arrangement for his healthcare with his family’s involvement. I would definitely recommend FirstLight Home Care of Pasadena’s services.

I just wanted to thank you so very much to everyone at First Light Home Care of Pasadena. Myself and my family truly appreciate your professionalism and kindness and truly caring about the welfare of my cousin Mark as he goes through this trying time. The care your team has provided is professional and kind in a truly humanistic way.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Pasadena Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Pasadena is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.