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Home Care

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

I wanted to thank you all at FirstLight for your hard work on providing the caregivers (Maria, Flor, Amelia, Stephanie, Lourdes, Lily, Marian, Elsa, and Mary Jane) needed to care for our mother, which brought us peace of mind during a difficult time. You all made the end of life transition for my mother a peaceful one and we really appreciate all you’ve done.

I have been using FirstLight for over two years for my mother’s caregiver and they have always been responsive and helpful. I do recommend Joyce at FirstLight. She works hard to take care of her customers!

We’ve been with FirstLight over a year now. Had a couple hiccups getting mom to agree to get some help around the house, but the folks at FirstLight were very understanding and worked hard to find someone mom felt comfortable with. Thank you David and Joyce!!

My experience with FirstLight Home Care of Pasadena was comforting, understanding and informative at a critical time when my family needed their services. They provided my Father with the best arrangement for his healthcare with his family’s involvement. I would definitely recommend FirstLight Home Care of Pasadena’s services.

I just wanted to thank you so very much to everyone at First Light Home Care of Pasadena. Myself and my family truly appreciate your professionalism and kindness and truly caring about the welfare of my cousin Mark as he goes through this trying time. The care your team has provided is professional and kind in a truly humanistic way.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Pasadena Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Pasadena is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.