Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Pasadena
612 West Duarte Road # 404, Arcadia
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The care coordinator Joyce has been fabulous in making sure my Dad has the right caregiver coverage each day. When there are questions she is very quick to respond and helpful. 2 of the caregivers have been truly outstanding- Marian made … More Dad feel comfortable from Day 1! She had him engaged enjoying the activities she developed for him incorporating the exercises he needed to do each day. Bin is truly empathetic of Dad teaching me to better understand the rhythms of Seniors & their needs. Thank you FirstLight Home Care for being there for us each day! SK -
FirstLight Home Care has been a savior for me as I needed part-time caregiving for my elderly mother. Joyce was fantastic at getting my mom set-up for care and pleasant and professional to speak with. She always keeps me informed in case … More there needs to be a substitute for Veronica who we just love. Joyce has been a blessing to us, she’s very accommodating and goes out of her way to make sure we’re happy. Their caregivers are always on time and super helpful from assisting with her personal care to light cleaning. I would recommend FirstLight, I’m very happy and so is mom. -
Fist of all, I am impressed with Joyce, the Care Service Manager, who gave me a daily update on how my sister was doing. She would also ask for immediate help, when problems were encountered, so we could act on them promptly. She is indeed … More very efficient & extremely helpful.
As for the caregivers, they were really caring & very hardworking. They gave more than what were expected of them. This caregiving agency is highly commendable, -
We used FirstLight Home Care while my uncle's full-time caregiver took 4 weeks off to handle family business. My uncle has dementia but he is still very capable and very stubborn about not wanting help. I was very nervous, but FirstLIght … More was amazing from start to finish.
You can tell a lot about a service by the questions they ask to prepare for the care. Jackie contacted me with questions about my uncle's personality, his level of cognitive and physical abilities, his life and interests, and about his current caregiver. All of these things helped her find the caregivers that would work best with him. My uncle is very selective about who he is willing to let help him, and Jackie made me feel completely at ease in honestly voicing his needs.
Joyce is the care coordinator and she was very communicative about who would be coming to work with my uncle. She also set me up with family access to notes so that I could see what the caregivers did with my uncle throughout the day, what he ate, if he showered, and anything else I needed to know. Joyce followed up with me often to make sure we were happy with their services and that my uncle was doing well.
I am very busy with my own family and work, and I was very appreciative to FirstLight for taking care of all of my uncle's needs so that I wasn't stressed and burdened with worrying about him. We will definitely use them in the future when our caregiver needs a break. -
FirstLight has been providing compassionate and helpful caregivers for my mother's care for about 1-1/2 months. Joyce (Operations Manager) has been able to find excellent caregivers for their regular shifts as well as one-off coverage … More as it's cropped up (with a few days notice of course).
I thankfully recommend FirstLight for your caregivers needs! -
This is a good agency. Their coordinator, Joyce, is very responsive, and has come through for our family with some very sweet and qualified caregivers. More than one of the caregivers have said that they feel they are treated well by this … More agency. That says a lot. -
FIRSTLIGHT home Care- Pasadena is the best. I would recommend anyone needing caretaking services to use this agency. JOYCE has been a delight to work with, she is patient, she is caring and has accommodated our family as we are new … More to this journey of finding care for my mom. JOYCE IS A GREAT PARTNER and her team of skilled / caring caretakers are top notch. -
The Operations Manager, Joyce, & the Director of Community Relations, Jacqueline, were pleasant & easy to work with. They were friendly, patient, and understanding throughout. We only required services for a short duration, but … More the caregivers were great for the time we had them. -
I’ve been using First Light Home Care for about a year now to assist me in caring for my mother who has dementia. I’ve been very pleased with their services and their caregivers. The Operations Manager, Joyce, responds to my calls quickly … More and has always come through for me, even on very short notice. I’ve worked with several different caregivers and they’ve all been experienced, reliable and, most importantly, caring and patient with my mother. I highly recommend First Light to anyone seeking a caregiver and I plan to continue using them for all of our home health aide needs. -
Service was very excellent. Caregivers were professional, prompt, experienced and caring. Joyce was amazing. Communication was great. Highly recommend. Thank you. -
I have requested only women to come and take care of me while I regain my independence. Each of the ladies has been super understanding of my need to keep pushing myself and have been very encouraging. We have also told one another stories … More about ourselves, which has made for a very comfortable and fun experience. First Light has been just wonderful to me and I will,be recommending the service to everyone I know. It was so wonderful that first night back home to have a Caregiver already in place. Many thanks to all my ladies and especially to Joyce, who arranged everything. Lourinda Bray. -
I needed to find someone trustworthy to help care for my 97 year old father. I interviewed several agencies in search of a company that would be able to provide a caregiver based upon our specific needs. First Light came through with … More flying colors. The entire process was straight forward and everyone I spoke with was helpful, and compassionate and sensitive to our needs. Joyce in particular was incredible. She was able to find the perfect caregiver for us as Aizhen (Lisa) was an incredible match and had the exact qualifications that we were seeking. Unfortunately, we only used Lisa for several days before my father fell ill. I was worried that placing a hold on the services and eventually cancelling the services would be a nightmare, but I simply texted Joyce and she cancelled the account. I could not have asked for better customer service from Joyce. She always responded to my texts within a couple of minutes and she genuinely seemed sympathetic to my family's loss. I could not recommend a better agency than First Light when looking for agency to take care of a loved one. -
When a 94-year old family friend who lives alone suddenly required round-the-clock home care after returning from the hospital, the lovely folks at FirstLight stepped in and had everything organized so swiftly: 3 shifts a day for a week, … More followed by decreasing shifts as necessary. They are incredibly well organized, with a terrific, reliable team of helpers, and Joyce (with whom I've dealt most frequently) is very careful to line up or adjust the schedule week by week depending on our ongoing needs. It's given us an immeasurable sense of security knowing we can rely on this group of helpful, caring individuals and I feel lucky to have them in our lives. I highly recommend their services… -
It was very easy to schedule care via Joyce at FirstLight. They were incredibly helpful in supporting my family and I as we took care of our dad after a fall that led to a concussion. Oscar from their staff was a tremendous help in making … More sure my dad was well cared for while I was at work. He was a wonderful companion and was very helpful in making sure my dad was bathed, fed and his injuries were tended to. Would definitely recommend FirstLight to others.
Client Reviews
Leave us a Review Online:
FirstLight Home Care of Pasadena Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.
FirstLight Home Care of Pasadena
612 West Duarte Road # 404, Arcadia
-
The care coordinator Joyce has been fabulous in making sure my Dad has the right caregiver coverage each day. When there are questions she is very quick to respond and helpful. 2 of the caregivers have been truly outstanding- Marian made … More Dad feel comfortable from Day 1! She had him engaged enjoying the activities she developed for him incorporating the exercises he needed to do each day. Bin is truly empathetic of Dad teaching me to better understand the rhythms of Seniors & their needs. Thank you FirstLight Home Care for being there for us each day! SK -
FirstLight Home Care has been a savior for me as I needed part-time caregiving for my elderly mother. Joyce was fantastic at getting my mom set-up for care and pleasant and professional to speak with. She always keeps me informed in case … More there needs to be a substitute for Veronica who we just love. Joyce has been a blessing to us, she’s very accommodating and goes out of her way to make sure we’re happy. Their caregivers are always on time and super helpful from assisting with her personal care to light cleaning. I would recommend FirstLight, I’m very happy and so is mom. -
Fist of all, I am impressed with Joyce, the Care Service Manager, who gave me a daily update on how my sister was doing. She would also ask for immediate help, when problems were encountered, so we could act on them promptly. She is indeed … More very efficient & extremely helpful.
As for the caregivers, they were really caring & very hardworking. They gave more than what were expected of them. This caregiving agency is highly commendable, -
We used FirstLight Home Care while my uncle's full-time caregiver took 4 weeks off to handle family business. My uncle has dementia but he is still very capable and very stubborn about not wanting help. I was very nervous, but FirstLIght … More was amazing from start to finish.
You can tell a lot about a service by the questions they ask to prepare for the care. Jackie contacted me with questions about my uncle's personality, his level of cognitive and physical abilities, his life and interests, and about his current caregiver. All of these things helped her find the caregivers that would work best with him. My uncle is very selective about who he is willing to let help him, and Jackie made me feel completely at ease in honestly voicing his needs.
Joyce is the care coordinator and she was very communicative about who would be coming to work with my uncle. She also set me up with family access to notes so that I could see what the caregivers did with my uncle throughout the day, what he ate, if he showered, and anything else I needed to know. Joyce followed up with me often to make sure we were happy with their services and that my uncle was doing well.
I am very busy with my own family and work, and I was very appreciative to FirstLight for taking care of all of my uncle's needs so that I wasn't stressed and burdened with worrying about him. We will definitely use them in the future when our caregiver needs a break. -
FirstLight has been providing compassionate and helpful caregivers for my mother's care for about 1-1/2 months. Joyce (Operations Manager) has been able to find excellent caregivers for their regular shifts as well as one-off coverage … More as it's cropped up (with a few days notice of course).
I thankfully recommend FirstLight for your caregivers needs! -
This is a good agency. Their coordinator, Joyce, is very responsive, and has come through for our family with some very sweet and qualified caregivers. More than one of the caregivers have said that they feel they are treated well by this … More agency. That says a lot. -
FIRSTLIGHT home Care- Pasadena is the best. I would recommend anyone needing caretaking services to use this agency. JOYCE has been a delight to work with, she is patient, she is caring and has accommodated our family as we are new … More to this journey of finding care for my mom. JOYCE IS A GREAT PARTNER and her team of skilled / caring caretakers are top notch. -
The Operations Manager, Joyce, & the Director of Community Relations, Jacqueline, were pleasant & easy to work with. They were friendly, patient, and understanding throughout. We only required services for a short duration, but … More the caregivers were great for the time we had them. -
I’ve been using First Light Home Care for about a year now to assist me in caring for my mother who has dementia. I’ve been very pleased with their services and their caregivers. The Operations Manager, Joyce, responds to my calls quickly … More and has always come through for me, even on very short notice. I’ve worked with several different caregivers and they’ve all been experienced, reliable and, most importantly, caring and patient with my mother. I highly recommend First Light to anyone seeking a caregiver and I plan to continue using them for all of our home health aide needs. -
Service was very excellent. Caregivers were professional, prompt, experienced and caring. Joyce was amazing. Communication was great. Highly recommend. Thank you. -
I have requested only women to come and take care of me while I regain my independence. Each of the ladies has been super understanding of my need to keep pushing myself and have been very encouraging. We have also told one another stories … More about ourselves, which has made for a very comfortable and fun experience. First Light has been just wonderful to me and I will,be recommending the service to everyone I know. It was so wonderful that first night back home to have a Caregiver already in place. Many thanks to all my ladies and especially to Joyce, who arranged everything. Lourinda Bray. -
I needed to find someone trustworthy to help care for my 97 year old father. I interviewed several agencies in search of a company that would be able to provide a caregiver based upon our specific needs. First Light came through with … More flying colors. The entire process was straight forward and everyone I spoke with was helpful, and compassionate and sensitive to our needs. Joyce in particular was incredible. She was able to find the perfect caregiver for us as Aizhen (Lisa) was an incredible match and had the exact qualifications that we were seeking. Unfortunately, we only used Lisa for several days before my father fell ill. I was worried that placing a hold on the services and eventually cancelling the services would be a nightmare, but I simply texted Joyce and she cancelled the account. I could not have asked for better customer service from Joyce. She always responded to my texts within a couple of minutes and she genuinely seemed sympathetic to my family's loss. I could not recommend a better agency than First Light when looking for agency to take care of a loved one. -
When a 94-year old family friend who lives alone suddenly required round-the-clock home care after returning from the hospital, the lovely folks at FirstLight stepped in and had everything organized so swiftly: 3 shifts a day for a week, … More followed by decreasing shifts as necessary. They are incredibly well organized, with a terrific, reliable team of helpers, and Joyce (with whom I've dealt most frequently) is very careful to line up or adjust the schedule week by week depending on our ongoing needs. It's given us an immeasurable sense of security knowing we can rely on this group of helpful, caring individuals and I feel lucky to have them in our lives. I highly recommend their services… -
It was very easy to schedule care via Joyce at FirstLight. They were incredibly helpful in supporting my family and I as we took care of our dad after a fall that led to a concussion. Oscar from their staff was a tremendous help in making … More sure my dad was well cared for while I was at work. He was a wonderful companion and was very helpful in making sure my dad was bathed, fed and his injuries were tended to. Would definitely recommend FirstLight to others.
Client Reviews
Leave us a Review Online:
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Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
