Swampscott, MA

FirstLight Home Care of North Shore, MA Strives to Achieve Service Excellence Every Day

Home Care Pulse

FirstLight® Home Care of North Shore, MA is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Our two-step commitment to client satisfaction means we:

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SECURE OBJECTIVE FEEDBACK

Vital feedback is gathered from our clients through
monthly surveys.

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TAKE ACTION

Client feedback is used to improve, innovate and ensure
we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction. To qualify, an office must have a minimum of 10 clients. Home Care Pulse solicits feedback after a client has had service for 30 days. To ensure fresh, relevant feedback, each client will be surveyed no more than once every six months.

Our clients tell the story best

The professionalism, compassion and excellent care that all of the caregivers give my husband is most appreciated.
They are like family to my mother. They are kind, efficient and help with daily needs. They notify us with any changes-- one that was lifesaving.
Everyone is so helpful. They anticipate what I need done.
The people know what they are doing . They know what my needs are.
I enjoy the personalities of the people who care for me. I've been with Nanette for 3 years and she's fabulous. Always on time.
They company is run very well. They have caring and skilled caregivers.
They are incredibly focused and take amazing care of my father. The couple that owns are some of the most hardworking, committed, and diligent people I know.
It makes it possible for me to have a life and function. They take good care of my dad.
They are professional and they care. They are very organized and I feel that they actually care that my sister is getting the care we pay for.
Very kind and caring givers. I like all of them. Owners are very reliable.
The girls are all so very nice and are very helpful to me.

Awards & Associations

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