We are Committed to the Ongoing Third-Party Evaluation of Our Service
Client Satisfaction Quarterly
FirstLight® Home Care of North Shore, MA is proud to be recognized as one of FirstLight’s top home care providers in overall client satisfaction. Special thanks to our extraordinary caregivers who make exceptional care possible every day. Their relentless pursuit of quality and kindness is an inspiration.
Our mission is lived out every day by providing first-class personal service so that our clients may enjoy the quality of life they deserve in the place they call home. But simply believing we provide this level of care isn’t good enough. We must continually prove it.
Therefore, FirstLight Home Care is setting a new standard in home care by creating an unmatched Culture of Care that drives industry-leading client satisfaction. We chose independent third-party firm Infosurv as our research partner because of the company’s dedication to innovation, quality and service excellence. All ratings from client satisfaction surveys are based on a 5-point scale.
Our Two-Step Commitment to Client Satisfaction is Unmatched in the Industry:
SECURE OBJECTIVE FEEDBACK
Vital feedback is actively gathered from our clients by conducting quarterly surveys through Infosurv.
Client feedback is utilized to correct, innovate and ensure we continually provide exceptional care.
Our clients tell the story best
The professionalism, compassion and excellent care that all of the caregivers give my husband is most appreciated.- Phyllis W
They are like family to my mother. They are kind, efficient and help with daily needs. They notify us with any changes-- one that was lifesaving.- Anne W.
Everyone is so helpful. They anticipate what I need done.- Dorothea K.
The people know what they are doing . They know what my needs are.- Barbara S
I enjoy the personalities of the people who care for me. I've been with Nanette for 3 years and she's fabulous. Always on time.- Joan C
They company is run very well. They have caring and skilled caregivers.- Anita A
They are incredibly focused and take amazing care of my father. The couple that owns are some of the most hardworking, committed, and diligent people I know.- Vicki A
It makes it possible for me to have a life and function. They take good care of my dad.- Anonymous
They are professional and they care. They are very organized and I feel that they actually care that my sister is getting the care we pay for.- Claire H
Very kind and caring givers. I like all of them. Owners are very reliable.- Mary R
The girls are all so very nice and are very helpful to me.- Filomena A
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