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Home Care

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

The services are even better than I expected. FirstLight Home Care is head and shoulders above the rest.

The caregivers that FirstLight Home Care has take wonderful care of my brother. They are very involved and concerned about him. They love him, and it is just a wonderful feeling.

FirstLight Home Care is consistent, and has a good pattern of employees. They approach issues seriously, and take my wife seriously. I appreciate that.

When my husband’s health went downhill, it was scary for all of the family. By depending on FirstLight’s care and having someone else around to talk to we have a very manageable, new norm.

FirstLight Home Care is really outstanding with their care and compassion. They know what they are doing, and their staff is excellent.

As a daughter, I can put complete trust into the work that FirstLight Home Care does and their availability to help my mother.

I have already recommended FirstLight Home Care to people. They are a small, hands-on company that is very interested in and sympathetic to their clients. FirstLight’s caregivers have life experience to match the care they provide.

The professionalism, compassion and excellent care that all of the caregivers give my husband is most appreciated.

They are like family to my mother. They are kind, efficient and help with daily needs. They notify us with any changes– one that was lifesaving.

Everyone is so helpful. They anticipate what I need done.

The people know what they are doing . They know what my needs are.

I enjoy the personalities of the people who care for me. I’ve been with Nanette for 3 years and she’s fabulous. Always on time.

They company is run very well. They have caring and skilled caregivers.

They are incredibly focused and take amazing care of my father. The couple that owns are some of the most hardworking, committed, and diligent people I know.

It makes it possible for me to have a life and function. They take good care of my dad.

They are professional and they care. They are very organized and I feel that they actually care that my sister is getting the care we pay for.

Very kind and caring givers. I like all of them. Owners are very reliable.

The girls are all so very nice and are very helpful to me.

Caregivers far exceeded my expectations in providing care and comfort to my relative in his final weeks of life!

Caring, consistent, communicative

Very kind, caring and compassionate.

I appreciate the care and compassion shown by everyone from staff to caregivers to the owners.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Swampscott and Marblehead Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Swampscott and Marblehead is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.