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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

Jim and his staff of professionals were very compassionate and helpful during my sister’s final illness. As her medical needs increased Jim was very accommodating and supplied her with professional caregivers to provide the perfect care. The caregivers were personable and capable and assisted my wife & me in caring for my sister in her Phoenix home until her final days.

FirstLight Home Care is first rate! They recently helped our family as my 85 year old mother went from relatively vibrant to passing after a 12 year battle with cancer. They were compassionate, respectful, empathetic and extremely professional. They are a great partner and comfort in difficult times. I would urge anyone in need to utilize their services.

I can’t speak highly enough about the team at FirstLight Scottsdale. They have been caring for my mother who has Alzheimer’s pretty much around the clock for 3 years. Dawn Elkjer, VP of Operations, has worked tirelessly to ensure that the care team with my mom is a good match for her in personality, style, and substance and are providing the kind of loving care that anyone would want for their family member.

My mother is not an easy person. After checking reviews my dad called first light. I swear my mom is going to trap Nancy so she can’t leave. What an amazing person. My dad gets a few hours out to shop without worrying about mom at ALL.

FirstLight has been a life saver for me. My mother is 85 and suffered a brain bleed in December. The only way she can be in her home of 57 years is to have caregivers. The staff at FirstLight is amazing, caring, patient. If anyone needs home care I highly recommend them! They take my mother shopping, Dr. appointments anywhere she wants to go.

We interviewed three agencies and selected FirstLight. They were honest, addressed our questions thoroughly and their online reviews were all favorable. FirstLight was initially asked to provide four-hour in home daily care. As time went on, we needed 24 hour care both at home and then later, in a memory care facility. FirstLight fulfilled our shift needs and was always receptive to changing personnel if needed.

A family member went into the hospital and we live in LA so could not make it to PHX to help out. We had an idea of hiring a caregiver to help with hospital visits, cleaning up around the house, walking the dogs, etc. We spoke to Dawn who asked us tons of good questions so she could find the best match. Dawn told us all about the company and reassured us.

f you or your family are in need of home care services, I cannot recommend Dawn and FirstLight enough. From start to finish they are as professional and efficient as they are caring and compassionate. My whole family is deeply grateful to them all. And, should the occasion arise, we will not hesitate to seek out their services again.

FirstLight has demonstrated to me that they are fully dedicated to serving the clients, and families, entrusted to their care. I’m glad I made the change to this company when I had.

FirstLight Home Care offered excellent service and helped our family manage a difficult period post surgery. From the moment I reached out to Dawn Elkjer, she was warm, caring, responsive and professional. She truly cared about our family’s needs and was able to provide several outstanding caregivers. This was the best and most reliable home care agency I have ever worked with.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Scottsdale, AZ Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Scottsdale, AZ is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.