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Home Care

What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

FirstLight has been a wonderful resource for us as we begin to need caregivers. Molly is first class at matching the right caregiver with our needs. Her follow up and contact with the caregivers gives me confidence. The caregivers have been great and they all seem to like working for First Light.

Molly and Jason were so extremely helpful in helping me navigate the care options for my Mom at a time that was very difficult. Molly was so responsive and immediately set up a meeting to better understand my Mom’s needs and answered all my frantic texts quickly. They were both so personable and warm.

I cannot speak highly enough of FirstLight Home Care! We were in a crisis situation with my dad and from the moment I called Molly was an absolute superstar. From her caring manner, to her depth of knowledge about so many different aspects of care, to her ability to facilitate services astonishingly quickly.

FirstLight Home Care, is passionate about their clients, they take care of all the scheduling, are very communicative and make it easy for us as caregivers to do what we do best, and that is give the best of care, compassion, therefore making our jobs very rewarding.

The FirstLight team is prompt, reliable, and compassionate.

My parents were also very happy with the service. Molly came over with another lady on time and explained what needed to be done and helped my dad and mom to heat up food, set up the table and and cleaned it up, loaded dishwasher, programmed coffee maker etc. The other lady came during the night to kind of do the same work. Overall I am glad that I found firstlight and it worked out really great and will surely use their home care services in future.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Silicon Valley Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Silicon Valley is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

Secure Objective Feedback

Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.