Customers come first


Many of you may not know that much of FirstLight’s focus on client satisfaction comes from my son’s experience working at the Ritz Carlton in Atlanta.

Devin, 27, worked at the hotel for three years before coming on board at FirstLight. The training he received at the Ritz taught him that customers come first; a happy customer means a happy business owner. And that’s a philosophy that can be easily transferred to elderly care.

Our mission at FirstLight is helping seniors stay in the comfort and security of their own home. I’ve learned over the years—through various jobs and caring for my late mother-in-law—that the smallest gestures can make a world of difference. For instance, services like meal preparation, house cleaning and grocery shopping can help the loved one in your life more than you realize.

Last week, the Cincinnati Inquirer wrote a great piece on the company culture at FirstLight. I spoke with the reporter about the superior customer service my son learned at the Ritz. We also discussed how the franchise finds the best franchisees and trains them to hire the most capable and caring people—something we also implement at FirstLight. Our ideal franchisees are those that have a heart for serving others.

We can only hope that this dedication to customer service comes through in the local communities we serve. If you’d like to read the full article on what we look for in franchisees and how we help them succeed, please click HERE.

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