Skip to Content

Administrator/Operations Manager

Join Our Caregiving Team


The Administrator is responsible for the overall operations and services of the agency to: 1) ensure quality and safe delivery of home care services; 2) coordinate services that reflect the FirstLight philosophy and standards of care; 3) plan, develop, implement and evaluate the agency’s services, programs, and activities, 4) directly and indirectly supervise office and field staff, 5) improve office efficiency, 6) help achieve the office’s mission and goals of providing outstanding customer service and building strong community relationships.



  1. Supervised by: Governing Body, if applicable
  2. Workers Supervised: All home care staff
  • Organizes and directs the Agency’s ongoing functions, including developing and communicating cooperative goals and results to personnel; selecting, supervising and supporting the employee team; and upholding franchise and office policies
  • Serves as the with the Governing Body, Professional Advisory Committee (as applicable), and staff
  • Employs qualified personnel and ensures adequate staff education and evaluations
  • Ensures the accuracy of public information materials and activities
  • Implements an effective budgeting and accounting system; assures accuracy for billing procedures
  • Consistently follows Agency policies and procedures to set an example for employees, as well as maintains communication with employees to ensure the understanding of policies and procedures
  • Assists employees to support policies and achieve necessary changes
  • Represent the FirstLight Home Care office(s) by participating in the community and build a positive brand image
  • Documents employee problems in personnel files
  • Disciplines employees as necessary
  • Directs the Agency’s ongoing functions
  • Monitors budget hours as appropriate
  • Monitors equipment abuse and takes steps to keep it to a minimum
  • Evaluates the effectiveness and efficiency of the Agency, using statistical data to determine the quality and quantity of services
  • Maintains compliance with applicable federal, state, and local rules and regulations
  • Supervises all business affairs
  • Develops, implements, and evaluates financial policies and procedures and records
  • Develops, implements, and evaluates budget plans and cost control policies and procedures
  • Appoints a similarly qualified alternate to be available at all times during operating hours in the absence of the Administrator
  • Ensures all Agency documentation is timely, accurate, and maintained appropriately
  • All other duties as assigned


  • High School Diploma with a College Degree preferred
  • Previous management experience


  • Possess and maintain a valid driver’s license and maintain valid auto insurance


  • Ability to read and understand short instructions, correspondence, and memos
  • Ability to effectively communicate through written and verbal language
  • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
  • Ability to write reports and business correspondence
  • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public


  • Demonstrated ability in or application of organizational/communication skills
  • Ability to deal effectively with high levels of stress
  • Ability to enlist the cooperation of many people in furthering a program

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, peripheral vision, and the ability to adjust focus. The work environment is in an office and/or indoors in a resident’s home and may contain a potential exposure to illness and/or body fluids. The noise level in the work environment is usually moderate.