Home Care
Reviews
What People Are SayingHear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. We share the same ownership, management, and high-quality caregivers as our West Suburban Boston office. We are proud to be one of the highest rated home care agencies in the Boston area.
FirstLight Home Care of West Suburban Boston
464 Hillside Avenue Suite 204, Needham
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My 60 year old husband had an unexpected 9 week hospitalization. I knew I was going to need some help when he came home. We weren't sure when he was going to get discharged, so could not set up home help ahead of time. A friend … More of mine suggested I speak with Wendy at FirstLight Home Care. It was a holiday weekend when I called. Wendy got right back to me and we set up a time when we could talk about my needs. After speaking with her, she emailed me the paperwork. I completed it that night and by the next day, they had found some one who could come by the very next day!! I was shocked at how quickly my needs were met (within 36 hours)!!. Thankfully, my husbands health improved with each passing day. We only needed to use FirstHome services for 4 weeks. I highly recommend Wendy and their entire team. They were a calming presence during a very chaotic time for me and my family. Thank you FirstLight for the amazing work. Keep doing what you're doing!! -
Its hard to put into words how we feel about Home Health Care from First Light. The agency itself does whatever they can to improve our quality of life including arranging home based physical therapy and occupational therapy. Our health … More care provider is a blessing. Her work with my husband has improved his status as a Parkinson’s Patient with an additional rare neurological condition. PT, OT exercises are practiced regularly. Light meals prepared. Laundry. I also have a rare autoimmune disease which demands frequent medical appointments. In addition, we have an adult daughter who is disabled, living nearby. The warm and so capable presence of our First Light Home Health Care provider means a much better quality of life for myself and our daughter. Well-being, Happiness, Peace (at least in our tiny corner of the world). I am a person of faith and know I found First Light as a result of prayer. -
Our family has partnered with FirstLight Home Care of West Suburban Boston for a few years and their level of care has been head and shoulders above other caregiving companies. Their goal is to provide the best home care solution for clients … More and families with empathy and compassion and they certainly showed that with our family. Our mother had increasing dementia with limited physical functionality and they always found the best approach to service her needs. Hillary, the case manager was outstanding, always providing a calm response and quick solution to any issue that arose. In addition to Hillary’s terrific management, my mom’s caregivers, Joanne and Vanessa provided exceptional support and companionship. Wendy has built a top-notch team at FirstLight Home Care that provides the best options of care for our family’s concerns and wishes. We can’t recommend them highly enough. -
It was a hard decision about what to do with my mom's continued mental decline. I work and am not able to be with her during the day. She was very reluctant to have someone in her house and had said if we did bring someone she would … More chase them out. After looking at multiple options. We chose First Light. I am very happy with the entire staff. I thought I was just hiring Glenda to spend the daylight hours with mom. First, Glenda is amazing. Not only does mom welcome her in but, she looks forward to her coming. Every day Glenda finds something for them to do. No longer does my mom sit in her chair all day and sleep. She's active and engaged and happy. However, it's also the support staff that makes this agency truly special. They are extremely responsive to any and all questions. Wendy who came for our first interview told me "you can't teach someone to care." So true and everyone who works here does, and that's the only kind of person who they hire. It's only been a few months but I no longer worry about my mom leaving the house and getting lost, driving, cooking and burning the house down… or any of the other things I constantly worried about. I also know that this agency will continue to work with me as my mom continues to decline, providing more services as I need them. I look forward to many, many more years with them. -
I want to acknowledge and commend Wendy of FirstLight Home Care on her compassion, caring, and time. As a former principal/ founder of Wellbridge in Los Angeles/ Beverly Hills, and a seasoned clinician, I can honestly attest the caliber … More of the staff and organization. Wendy and her staff went above and beyond to make a create a smooth transition, and provide clear concise information. Her efforts were unparalleled and her ability to provide competent staff were extraordinary.
Thank you Wendy and to your staff. So dearly appreciated, and with great respect….Stacey
Client Reviews
I can’t say enough about FirstLight! They have provided in-home services for both of my parents, a few years ago for my mother and most recently for my father. Indeed, they stepped in quite expeditiously when it became clear that my father was in urgent need of in-home care. Moreover, it is always a pleasure corresponding with Wendy, Elise and everyone on the FirstLight team!
FirstLight Home Care provided services for my mom while she was staying with my sister and brother in law, and I am so grateful for the service they provided. The caregivers were reliable, and helpful and the office staff was friendly and always responsive. The caregivers motivated my mom to walk and helped her with her physical therapy exercises. Thank you FirstLight for taking great care of my mom!
My experience with First Light has been first rate! Wendy and the administrative team are excellent and provide prompt service and follow up. They were thoughtful in matching the right caretaker with my mother. Her caretaker, Dee, is extremely helpful, flexible and accommodating. We are very pleased we chose First Light for our Home Health Care needs.
FirstLight Home Care is the agency to call if you are looking for caring, compassionate care. In addition to the quality of care, FirstLight offers excellent communication and support, which is so important as you navigate through the difficult path of caring for your family member.
Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.
I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.
Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.
Helpful and cooperative with dedicated employees who do their best to care for their clients.
Leave us a Review Online:
FirstLight Home Care of Boston - Back Bay Strives to Achieve Service Excellence Every Day
Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. We share the same ownership, management, and high-quality caregivers as our West Suburban Boston office. We are proud to be one of the highest rated home care agencies in the Boston area.
FirstLight Home Care of West Suburban Boston
464 Hillside Avenue Suite 204, Needham
-
My 60 year old husband had an unexpected 9 week hospitalization. I knew I was going to need some help when he came home. We weren't sure when he was going to get discharged, so could not set up home help ahead of time. A friend … More of mine suggested I speak with Wendy at FirstLight Home Care. It was a holiday weekend when I called. Wendy got right back to me and we set up a time when we could talk about my needs. After speaking with her, she emailed me the paperwork. I completed it that night and by the next day, they had found some one who could come by the very next day!! I was shocked at how quickly my needs were met (within 36 hours)!!. Thankfully, my husbands health improved with each passing day. We only needed to use FirstHome services for 4 weeks. I highly recommend Wendy and their entire team. They were a calming presence during a very chaotic time for me and my family. Thank you FirstLight for the amazing work. Keep doing what you're doing!! -
Its hard to put into words how we feel about Home Health Care from First Light. The agency itself does whatever they can to improve our quality of life including arranging home based physical therapy and occupational therapy. Our health … More care provider is a blessing. Her work with my husband has improved his status as a Parkinson’s Patient with an additional rare neurological condition. PT, OT exercises are practiced regularly. Light meals prepared. Laundry. I also have a rare autoimmune disease which demands frequent medical appointments. In addition, we have an adult daughter who is disabled, living nearby. The warm and so capable presence of our First Light Home Health Care provider means a much better quality of life for myself and our daughter. Well-being, Happiness, Peace (at least in our tiny corner of the world). I am a person of faith and know I found First Light as a result of prayer. -
Our family has partnered with FirstLight Home Care of West Suburban Boston for a few years and their level of care has been head and shoulders above other caregiving companies. Their goal is to provide the best home care solution for clients … More and families with empathy and compassion and they certainly showed that with our family. Our mother had increasing dementia with limited physical functionality and they always found the best approach to service her needs. Hillary, the case manager was outstanding, always providing a calm response and quick solution to any issue that arose. In addition to Hillary’s terrific management, my mom’s caregivers, Joanne and Vanessa provided exceptional support and companionship. Wendy has built a top-notch team at FirstLight Home Care that provides the best options of care for our family’s concerns and wishes. We can’t recommend them highly enough. -
It was a hard decision about what to do with my mom's continued mental decline. I work and am not able to be with her during the day. She was very reluctant to have someone in her house and had said if we did bring someone she would … More chase them out. After looking at multiple options. We chose First Light. I am very happy with the entire staff. I thought I was just hiring Glenda to spend the daylight hours with mom. First, Glenda is amazing. Not only does mom welcome her in but, she looks forward to her coming. Every day Glenda finds something for them to do. No longer does my mom sit in her chair all day and sleep. She's active and engaged and happy. However, it's also the support staff that makes this agency truly special. They are extremely responsive to any and all questions. Wendy who came for our first interview told me "you can't teach someone to care." So true and everyone who works here does, and that's the only kind of person who they hire. It's only been a few months but I no longer worry about my mom leaving the house and getting lost, driving, cooking and burning the house down… or any of the other things I constantly worried about. I also know that this agency will continue to work with me as my mom continues to decline, providing more services as I need them. I look forward to many, many more years with them. -
I want to acknowledge and commend Wendy of FirstLight Home Care on her compassion, caring, and time. As a former principal/ founder of Wellbridge in Los Angeles/ Beverly Hills, and a seasoned clinician, I can honestly attest the caliber … More of the staff and organization. Wendy and her staff went above and beyond to make a create a smooth transition, and provide clear concise information. Her efforts were unparalleled and her ability to provide competent staff were extraordinary.
Thank you Wendy and to your staff. So dearly appreciated, and with great respect….Stacey
Client Reviews
I can’t say enough about FirstLight! They have provided in-home services for both of my parents, a few years ago for my mother and most recently for my father. Indeed, they stepped in quite expeditiously when it became clear that my father was in urgent need of in-home care. Moreover, it is always a pleasure corresponding with Wendy, Elise and everyone on the FirstLight team!
FirstLight Home Care provided services for my mom while she was staying with my sister and brother in law, and I am so grateful for the service they provided. The caregivers were reliable, and helpful and the office staff was friendly and always responsive. The caregivers motivated my mom to walk and helped her with her physical therapy exercises. Thank you FirstLight for taking great care of my mom!
My experience with First Light has been first rate! Wendy and the administrative team are excellent and provide prompt service and follow up. They were thoughtful in matching the right caretaker with my mother. Her caretaker, Dee, is extremely helpful, flexible and accommodating. We are very pleased we chose First Light for our Home Health Care needs.
FirstLight Home Care is the agency to call if you are looking for caring, compassionate care. In addition to the quality of care, FirstLight offers excellent communication and support, which is so important as you navigate through the difficult path of caring for your family member.
Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.
I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.
Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.
Helpful and cooperative with dedicated employees who do their best to care for their clients.
Leave us a Review Online:
FirstLight® Home Care of Boston – Back Bay is proud to be recognized as a Home Care Pulse endorsed provider.
We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.
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Vital feedback is gathered from our clients through monthly surveys.
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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.
Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.
