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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives.  With over 35, 5-Star Google reviews and positive reviews on AgingCare.com, Facebook, and Yelp, we are proud to be one of the highest rated home care agencies in the Boston area.

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Client Reviews

FirstLight Home Care is the agency to call if you are looking for caring, compassionate care. In addition to the quality of care, FirstLight offers excellent communication and support, which is so important as you navigate through the difficult path of caring for your family member.

My experience with First Light has been first rate! Wendy and the administrative team are excellent and provide prompt service and follow up. They were thoughtful in matching the right caretaker with my mother. Her caretaker, Dee, is extremely helpful, flexible and accommodating. We are very pleased we chose First Light for our Home Health Care needs.

FirstLight Home Care provided services for my mom while she was staying with my sister and brother in law, and I am so grateful for the service they provided. The caregivers were reliable, and helpful and the office staff was friendly and always responsive. The caregivers motivated my mom to walk and helped her with her physical therapy exercises. Thank you FirstLight for taking great care of my mom!

I can’t say enough about FirstLight! They have provided in-home services for both of my parents, a few years ago for my mother and most recently for my father. Indeed, they stepped in quite expeditiously when it became clear that my father was in urgent need of in-home care. Moreover, it is always a pleasure corresponding with Wendy, Elise and everyone on the FirstLight team!

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of West Suburban Boston Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of West Suburban Boston is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.