Medford, MA

Our Core Values & Home Care Commitments

Our Culture of Care Promise

At FirstLight Home Care, a leading home care agency, the genuine health and well-being of others is our greatest concern. We vow to provide first-class personal service for our clients so that they may enjoy warmth, independence and relaxed comfort in their own home or any setting.

FirstLight Home Care is built on a solid foundation of core values and dedication to client happiness, peace of mind, and quality of life that supports our Culture of Care—our commitment to service excellence, personal growth, and accountability.

The Caregiver Bond

At FirstLight Home Care, our extraordinary caregivers are the most significant members of our team in delivering our service commitment to others. By embracing each day with values of trust, honesty, respect, integrity and dedication, we cultivate our relationships to the benefit of each caregiver and the entire organization as a whole. FirstLight promotes a caregiving atmosphere where diversity is respected, quality of life is valued, personal ambitions are attained, and the FirstLight Culture of Care is emboldened.

What Makes Our In-Home Care Different?
  • All of our caregivers are direct employees (not contractors) and thoroughly screened with a national background-check and drug test.
  • Following our thorough recruitment, all of our employees must go through our rigorous in-home care training and orientation, which includes our unique Culture of Care training as well as Dementia training.
  • We are a fully compliant home healthcare agency regarding the privacy of every client’s personal health data, with caregivers trained in privacy issues.
Service Excellence: We Are FirstLight Home Care

We foster healthy relationships for life.

We are always receptive and anticipate the needs of others.

We are empowered to create a unique, healthy, and comfortable environment.

We recognize and appreciate serving our clients with an unparalleled level of home care, while enriching lives, enhancing community relations and spreading the FirstLight Culture of Care.

We continually seek to innovate and strengthen the FirstLight Culture of Care.

We believe that every service challenge presents an opportunity for us to immediately own and resolve that challenge to our client’s satisfaction; and that such challenges present opportunities for us to improve FirstLight Home Care’s caregiving service.

We foster teamwork and collaboration so that we may exceed the expectations of every client and team member.

We constantly strive to learn and grow.

We are proud of our FirstLight Home Care image, exemplified through our professional appearance and demeanor.

We care for and protect the confidentiality and safety of others.

We are responsible for uncompromising standards of homecare and personal attention, and we are committed to maintaining a safe environment.

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