Home Care
Reviews

What People Are SayingHear from some of our FirstLight clients and families about how we’ve made a difference in their lives. This will help you get a better sense about the quality of service you can expect from us for your loved one, and make an informed decision. Amongst a handful of home care agencies nationwide to receive the Best of Home Care – Provider of Choice Award, we are proud to be one of the highest rated home care agencies in the Greater Boston area.
FirstLight Home Care of Boston Northwest
106 Main St Ste 3, Stoneham
5.0 42 reviews
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Bruno CUSCUNA
★★★★★
a month ago
We decided to contact First Light Home Care after another agency was not offering the best care for our dad. We met with Girish and explained our needs which he promised would be met. Not only did he listen he kept his promise and has sent … More caregivers that meet our needs and give quality care to my father. We are happy with quality of service and the attention that is given to my father’s needs. I highly recommend First Light Home Care. -

Andrew Sinatra
★★★★★
a month ago
My father did not anticipate needing homecare after his knee surgery. A few hours after he came back from the hospital, we reached out to Girish. Luckily, Girish was personally able to provide a consultation the same day and start homecare … More for the same night. My father had full time care for one week and was very happy with the homecare workers assigned to his care. I would highly recommend FirstLight Home Care of Boston Northwest. -

Z. LIPSON-RUBIN
★★★★★
10 months ago
Girish and the team at FirstLight have been great. The home care providers have been top notch. The communication and willingness to work with me to accommodate my mom's needs has been easy to navigate and has made life less stressful … More knowing they have our best interest in mind! I highly reccomend. -

Chris Batchelder
★★★★★
5 months ago
First Light was amazing. My father broke his hip and needed overnight care. They got me on the schedule right away and worked with me every step of the way.
The caregivers that came are very good at what they do. My father also has dementia … More and they were kind and considerate of both my parents.
Highly recommend. -

Anne O'Dwyer
★★★★★
9 months ago
We have had a really great experience with FirstLight! The caregivers they have sent to be with our family members have been great (really better than we had even hoped!). The office staff are so responsive. Phone calls are answered or … More returned very quickly, and they are incredibly responsive to our needs and address any questions we have. I recommend this agency and would use them again when/if in-home caregiving is needed for another family member. -

C D Collins
★★★★★
10 months ago
We interviewed four different agencies, and FirstLight Home Care of Boston Northwest stood out as the most receptive and understanding of our needs. The office team has been very helpful and responsive, and our caregivers were motivated, … More thoughtful, observant, and unbelievably kind. We truly appreciate the care and support they’ve provided—it’s made a real difference in our daily lives. Highly recommend FirstLight to anyone looking for compassionate and reliable home care! -

Anne Cheney
★★★★★
a year ago
Girish Lahoty and his team at FirstLight were lovely. They helped keep my father independent and safe at home over the last few years of his life. The team was flexible about providing more days/hours a week as his needs grew, and took … More him to dentist and doctors visits when he was unsteady on his feet. The office scheduler emailed and called me when a caregiver had concerns about my father's health, which allowed me get him timely medical care. I highly recommend their services. -

Scott Evoy
★★★★★
9 months ago
First Light was a godsend to us for help in the final days of my mother's life. It was a difficult and stressful time and Garish and Nikki were able to bring order and ultimately peace for my mother and my entire family. Garish … More made the process human and was an incredible partner in this time of needing additional care with my mother was with us in in-home hospice. We feel so fortunate to have had First Light, Garish, and Nikki in our lives. -

Paul McCarthy
★★★★★
10 months ago
I contacted FirstLight in August of this year. My 92-year-old father was in the process of dying from laryngeal cancer. He was receiving in home hospice and I needed someone to stay with him one day a week for a few hours while I went … More shopping and ran errands.
The person I spoke with on the phone was kind and caring. I explained the situation and was told the owner would soon be in touch. Right away Girish (the owner of FirstLight) called me back. The next day he came to our home to meet with us and access our needs. Girish was a pleasure to deal with. We were assigned an excellent aide named Lee. Later that week Lee came over and I did my errands. When I returned my father made it clear that he had enjoyed Lee’s company and that she was attentive to his needs. The following week Lee promptly arrived and I once again left for four hours. Before leaving and after returning I got a chance to talk with Lee and she made an excellent impression. Once again this visit went well. I should note that during these two weeks I had a few interactions with the office staff. Each interaction was positive. The staff at FirstLight truly care as does the owner. Their billing process is transparent as well as fair.
Sadly, my father had to enter hospice after a fall on August 31st. He passed away a few days later.
Even though I only had services from FirstLight for two weeks I wish to let those know in a similar situation that this is an excellent agency to do business with. -

Stacie Cornell
★★★★★
a year ago
We used FirstLight Home Care to have someone stay with my dad several days a week while I worked. It was a huge relief to have some extra help. Bryanna is an absolute angel. She cooked, cleaned, and did any odd job my dad needed help with. … More She was great company for him as well. We are eternally thankful for her. The company's scheduling team was responsive and flexible and were able to provide substitute caregivers and add hours on any time we needed. Their billing procedures were clear and fair.
Thank you FirstLight! -

Wendy Hinxman
★★★★★
a year ago
The folks at First Light were wonderful, very compassionate and worked with us to help us with caring for my father, who is a dementia patient. I would not hesitate to recommend them for anyone who needs help with elder care, I will sing … More their praises! -

Sharon OD
★★★★★
a year ago
FirstLight Home Care is an exceptional company providing top-notch healthcare services. The caregivers are knowledgeable, kind, and compassionate. My family and I were so happy with the care they provided. They always went above and … More beyond! The office managers were fabulous! I don't know how they do it! They are organized and always on top of the schedule. They were extremely helpful updating my family with any changes the caregivers noticed in our loved one. Girlish, the owner, was easily accessible and extremely accommodating! Highly recommend this company! Thank you so very much! -

Melissa Greer
★★★★★
a year ago
First of all I want to thank you for the tremendous service that you and your caregivers provided to my family on such short notice. Everyone was kind, professional and sympathetic to my brother's challenges. Your involvement made … More his transition home and his recovery so much easier for both of us. Even when there was a staffing challenge, your team was in constant communication with us. As a team, we were able to work out alternative hours to get the coverage that was needed. I would highly recommend First Light. Girish will be my first call if we need caregiving services in the future! -

Mary Busa
★★★★★
2 years ago
FirstLight Home Care of Boston Northwest has been an absolute lifesaver for our family over the last two years. They've taken such great care of my 92-year-old father, and I can't say enough about the exceptional service we've … More received. The managers are always incredibly organized, responsible, and respectful, and they're diligent about finding replacements if ever a caregiver needs to call out. The caregivers themselves are kind, respectful, and compassionate. We feel so fortunate to have such a reliable and caring team helping with my father's care. Highly recommend!" -

rubybluedmc
★★★★★
2 years ago
FirstLight has exceeded my expectations for finding a new caregiver for my father. Girish met with us and not only really listened for what we needed, but engaged with my dad and gave me a sense of genuine care and concern for helping him, … More helping us. We really like our new caregiver and she too has exceeded our expectations. We're about 4-5 weeks in and I feel relief that my dad is in good hands, and we are in good hands – FirstLight continues to check in and make sure things are good. This can be a very difficult decision amongst a long list of things you have to figure out for care of a loved one but I feel FirstLight truly cares and really wants to help not only the person who needs the care but ensures the family feels comfortable and supported as well. I have recommended to another friend, and I would recommend to anyone – especially if you are hesitant, frantic and/or overwhelmed to get some help, it's worth a phone call or a visit with FirstLight. -

Sharon O'Donoghue
★★★★★
a year ago
FirstLight Home Care is an exceptional company providing top-notch healthcare services. The caregivers are knowledgeable, kind, and compassionate. My family and I were so happy with the care they provided. They always went above and … More beyond! The office managers were fabulous! I don't know how they do it! They are organized and always on top of the schedule. They were extremely helpful updating my family with any changes the caregivers noticed in our loved one. Girlish, the owner, was easily accessible and extremely accommodating! Highly recommend this company! Thank you so very much! -

James M. Vera
★★★★★
a year ago
Fantastic agency for home health care! Look no further. Great home health staff. Extremely flexible with time. No weekly or monthly minimums. Girish is wonderful as is Shannon John and Maxeline. All great staff taking care of my dad who … More is 87 and had a stroke. I could not ask for more! First Light has beem a blessing! Thank you all! -

pratiksha patel
★★★★★
2 years ago
Girish and his staff were excellent! My mom was in the hospital and I was given first light’s name and was impressed from the minute. I spoke with Girish. He was so kind and professional and knew exactly what I needed without even meeting … More my mom. He arranged for caregivers as soon as she was home and they were both excellent. My mom had not had full-time aids before and We were also pleased with both of the caregivers. Girish made this whole process so easy and he was always available and receptive to feedback. -

Mark Medeiros
★★★★★
2 years ago
I couldn’t be more grateful for the quality of care and the flexibility of First light. While I know they have many clients, they made me feel like I was their most important one, from Girish the CEO, to Saundra the care director, and … More Kasandra the home care provider. I am thrilled to have their services and continued commitment to consistent, high quality care. -

G A
★★★★★
a year ago
The dealings were professional, kind, timely from the beginning from leadership to HHA. The HHA was aptly assigned– a very good fit for my mom. She uplifted my moms soul and grief in ways she may not even fully realize -

Nimay Shah
★★★★★
2 years ago
Girish and his FirstLight team helped me out at a critical point, providing high quality home care for my mother so that I could be at the hospital with my wife, worry free. He was able to turn around a fully staffed 72-hour schedule at … More a couple of hours notice. All the care providers were great and attentive. Thank you, Girish! -

Jeffrey Brenner
★★★★★
2 years ago
My sisters and I are very grateful for the care we received from FirstLight over the final year of our mother's life. Her dementia had gotten to the point where she was no longer able to manage by herself, even with multiple people … More coming in and out to help. If not for the agency, she would have needed to move to a 'facility' rather than being able to live out this year (except for the final 2 days) in her home of 30+ years, which she loved. Our caregiver (Kadian) was kind, patient, loving – everything we could have wished for (and more). The agency's owner (Girish) was always available for questions, and communication was great. The few times Kadian needed a break, they sent a reliable substitute. All in all, our having hired FirstLight made what could have been a really awful year for the whole family much more bearable, and we will be forever grateful for having found them. -

Nathan Levin
★★★★★
3 years ago
First Light Home Care of Boston Northwest has provided service above and beyond what my family and I expected for my mom's care. They are incredibly responsive, and have provided top notch care givers, who are all experienced and very … More attentive to my mom's needs. They have also been able to provide alternate caregivers whenever our existing person has been unable to work because of illness, even on very short notice. I can't recommend FirstLight enough, and thoroughly enjoy working with Girish, Saundra and Nikki who are all extremely professional in every dealing that I've had with them. -

Gaylen Morgan
★★★★★
3 years ago
First Light provided excellent home care for me when I returned home after brain surgery. I was unstable and extremely dizzy. I had live in care for almost three weeks. The care giver they sent was exceptional; she helped me with everything … More and cheered me on during the first very difficult weeks after surgery. I felt safe and comforted and we also had fun! The owner, Girish Lahoty, is helpful, very knowledgable and responsive. I highly recommend First Light Homecare. -

S k Animals
★★★★★
3 years ago
My dad is a US Navy Vietnam Veteran who is bedridden and paralyzed. We have First Light Home Care services through VA funding. I was hesitant at first leaving my dad alone with an unknown care giver, he had been through so much with nursing … More home neglect, but when Ashley showed up at my home, she made it seem as if she was one of our family members. She is the best, very attentive, knowledgeable and so friendly and kind. All my fears disappeared and most of all my dad feels safe. He actually can't wait for Ashley to show up the next day. I am very grateful that we have Ashley and the entire administrative staff at FirstLight Home Care. They are all very nice and have quick response times for changes in schedules or any issues that come up. -

Lori B. Ratchin
★★★★★
3 years ago
From dealing with the founder/owner Girish, to the actual person who provided care, Anarosa, I am beyond completely satisfied with my experience using FirstLight Home Care! They sincerely have WOWED me, and as someone with high standards, … More I am not easily impressed.
Girish was personable and kind and caring to a degree quite surprising and refreshing for a business of any type. I even commented on that to him, and he explained that he had had enough of typical corporate culture. While maintaining professionalism gracefully, Anarosa was a warm and delightful and reassuring presence, willing to help with whatever I needed. At my suggestion, we listened to some music together, and she got me a little more current, ha. Conversely, I introduced her to some new (vegan) foods. Her conviviality made me feel more distant from the physical crisis that caused me to need the temporary homecare. Now THAT'S an accomplishment!
At every interaction with both, they gave the impression that they were most concerned about MY needs, being flexible and gracious regarding all possible. In addition, each of them couldn't say enough positive things about each other, ie., employer and employee. Sadly, that is hardly a given in too many work environments, and also speaks much about this company's distinctly kind culture.
Based on the extremely positive experience that I had, I frankly could not recommend them more highly! If you need home care assistance, it's hard for me to imagine someone not feeling as I have.
Rachel (Lori) Ratchin

Client Reviews
We decided to contact First Light Home Care after another agency was not offering the best care for our dad. We met with Girish and explained our needs which he promised would be met. Not only did he listen he kept his promise and has sent caregivers that meet our needs and give quality care to my father. We are happy with quality of service and the attention that is given to my father’s needs. I highly recommend First Light Home Care.
- Bruno CUSCUNA






My father did not anticipate needing homecare after his knee surgery. A few hours after he came back from the hospital, we reached out to Girish. Luckily, Girish was personally able to provide a consultation the same day and start homecare for the same night. My father had full time care for one week and was very happy with the homecare workers assigned to his care. I would highly recommend FirstLight Home Care of Boston Northwest.
- Andrew Sinatra






Girish and the team at FirstLight have been great. The home care providers have been top notch. The communication and willingness to work with me to accommodate my mom’s needs has been easy to navigate and has made life less stressful knowing they have our best interest in mind! I highly reccomend.
- Z. LIPSON-RUBIN






First Light was amazing. My father broke his hip and needed overnight care. They got me on the schedule right away and worked with me every step of the way.
The caregivers that came are very good at what they do. My father also has dementia and they were kind and considerate of both my parents.
Highly recommend.
- Chris Batchelder






We have had a really great experience with FirstLight! The caregivers they have sent to be with our family members have been great (really better than we had even hoped!). The office staff are so responsive. Phone calls are answered or returned very quickly, and they are incredibly responsive to our needs and address any questions we have. I recommend this agency and would use them again when/if in-home caregiving is needed for another family member.
- Anne O'Dwyer






We interviewed four different agencies, and FirstLight Home Care of Boston Northwest stood out as the most receptive and understanding of our needs. The office team has been very helpful and responsive, and our caregivers were motivated, thoughtful, observant, and unbelievably kind. We truly appreciate the care and support they’ve provided—it’s made a real difference in our daily lives. Highly recommend FirstLight to anyone looking for compassionate and reliable home care!
- C D Collins






Girish Lahoty and his team at FirstLight were lovely. They helped keep my father independent and safe at home over the last few years of his life. The team was flexible about providing more days/hours a week as his needs grew, and took him to dentist and doctors visits when he was unsteady on his feet. The office scheduler emailed and called me when a caregiver had concerns about my father’s health, which allowed me get him timely medical care. I highly recommend their services.
- Anne Cheney






First Light was a godsend to us for help in the final days of my mother’s life. It was a difficult and stressful time and Garish and Nikki were able to bring order and ultimately peace for my mother and my entire family. Garish made the process human and was an incredible partner in this time of needing additional care with my mother was with us in in-home hospice. We feel so fortunate to have had First Light, Garish, and Nikki in our lives.
- Scott Evoy






I contacted FirstLight in August of this year. My 92-year-old father was in the process of dying from laryngeal cancer. He was receiving in home hospice and I needed someone to stay with him one day a week for a few hours while I went shopping and ran errands.
The person I spoke with on the phone was kind and caring. I explained the situation and was told the owner would soon be in touch. Right away Girish (the owner of FirstLight) called me back. The next day he came to our home to meet with us and access our needs. Girish was a pleasure to deal with. We were assigned an excellent aide named Lee. Later that week Lee came over and I did my errands. When I returned my father made it clear that he had enjoyed Lee’s company and that she was attentive to his needs. The following week Lee promptly arrived and I once again left for four hours. Before leaving and after returning I got a chance to talk with Lee and she made an excellent impression. Once again this visit went well. I should note that during these two weeks I had a few interactions with the office staff. Each interaction was positive. The staff at FirstLight truly care as does the owner. Their billing process is transparent as well as fair.
Sadly, my father had to enter hospice after a fall on August 31st. He passed away a few days later.
Even though I only had services from FirstLight for two weeks I wish to let those know in a similar situation that this is an excellent agency to do business with.
- Paul McCarthy






We used FirstLight Home Care to have someone stay with my dad several days a week while I worked. It was a huge relief to have some extra help. Bryanna is an absolute angel. She cooked, cleaned, and did any odd job my dad needed help with. She was great company for him as well. We are eternally thankful for her. The company’s scheduling team was responsive and flexible and were able to provide substitute caregivers and add hours on any time we needed. Their billing procedures were clear and fair.
Thank you FirstLight!
- Stacie Cornell






The folks at First Light were wonderful, very compassionate and worked with us to help us with caring for my father, who is a dementia patient. I would not hesitate to recommend them for anyone who needs help with elder care, I will sing their praises!
- Wendy Hinxman






FirstLight Home Care is an exceptional company providing top-notch healthcare services. The caregivers are knowledgeable, kind, and compassionate. My family and I were so happy with the care they provided. They always went above and beyond! The office managers were fabulous! I don’t know how they do it! They are organized and always on top of the schedule. They were extremely helpful updating my family with any changes the caregivers noticed in our loved one. Girlish, the owner, was easily accessible and extremely accommodating! Highly recommend this company! Thank you so very much!
- Sharon OD






First of all I want to thank you for the tremendous service that you and your caregivers provided to my family on such short notice. Everyone was kind, professional and sympathetic to my brother’s challenges. Your involvement made his transition home and his recovery so much easier for both of us. Even when there was a staffing challenge, your team was in constant communication with us. As a team, we were able to work out alternative hours to get the coverage that was needed. I would highly recommend First Light. Girish will be my first call if we need caregiving services in the future!
- Melissa Greer






FirstLight Home Care of Boston Northwest has been an absolute lifesaver for our family over the last two years. They’ve taken such great care of my 92-year-old father, and I can’t say enough about the exceptional service we’ve received. The managers are always incredibly organized, responsible, and respectful, and they’re diligent about finding replacements if ever a caregiver needs to call out. The caregivers themselves are kind, respectful, and compassionate. We feel so fortunate to have such a reliable and caring team helping with my father’s care. Highly recommend!”
- Mary Busa






FirstLight has exceeded my expectations for finding a new caregiver for my father. Girish met with us and not only really listened for what we needed, but engaged with my dad and gave me a sense of genuine care and concern for helping him, helping us. We really like our new caregiver and she too has exceeded our expectations. We’re about 4-5 weeks in and I feel relief that my dad is in good hands, and we are in good hands – FirstLight continues to check in and make sure things are good. This can be a very difficult decision amongst a long list of things you have to figure out for care of a loved one but I feel FirstLight truly cares and really wants to help not only the person who needs the care but ensures the family feels comfortable and supported as well. I have recommended to another friend, and I would recommend to anyone – especially if you are hesitant, frantic and/or overwhelmed to get some help, it’s worth a phone call or a visit with FirstLight.
- rubybluedmc






FirstLight Home Care is an exceptional company providing top-notch healthcare services. The caregivers are knowledgeable, kind, and compassionate. My family and I were so happy with the care they provided. They always went above and beyond! The office managers were fabulous! I don’t know how they do it! They are organized and always on top of the schedule. They were extremely helpful updating my family with any changes the caregivers noticed in our loved one. Girlish, the owner, was easily accessible and extremely accommodating! Highly recommend this company! Thank you so very much!
- Sharon O'Donoghue






Fantastic agency for home health care! Look no further. Great home health staff. Extremely flexible with time. No weekly or monthly minimums. Girish is wonderful as is Shannon John and Maxeline. All great staff taking care of my dad who is 87 and had a stroke. I could not ask for more! First Light has beem a blessing! Thank you all!
- James M. Vera






Girish and his staff were excellent! My mom was in the hospital and I was given first light’s name and was impressed from the minute. I spoke with Girish. He was so kind and professional and knew exactly what I needed without even meeting my mom. He arranged for caregivers as soon as she was home and they were both excellent. My mom had not had full-time aids before and We were also pleased with both of the caregivers. Girish made this whole process so easy and he was always available and receptive to feedback.
- pratiksha patel






I couldn’t be more grateful for the quality of care and the flexibility of First light. While I know they have many clients, they made me feel like I was their most important one, from Girish the CEO, to Saundra the care director, and Kasandra the home care provider. I am thrilled to have their services and continued commitment to consistent, high quality care.
- Mark Medeiros






The dealings were professional, kind, timely from the beginning from leadership to HHA. The HHA was aptly assigned– a very good fit for my mom. She uplifted my moms soul and grief in ways she may not even fully realize
- G A






Girish and his FirstLight team helped me out at a critical point, providing high quality home care for my mother so that I could be at the hospital with my wife, worry free. He was able to turn around a fully staffed 72-hour schedule at a couple of hours notice. All the care providers were great and attentive. Thank you, Girish!
- Nimay Shah






My sisters and I are very grateful for the care we received from FirstLight over the final year of our mother’s life. Her dementia had gotten to the point where she was no longer able to manage by herself, even with multiple people coming in and out to help. If not for the agency, she would have needed to move to a ‘facility’ rather than being able to live out this year (except for the final 2 days) in her home of 30+ years, which she loved. Our caregiver (Kadian) was kind, patient, loving – everything we could have wished for (and more). The agency’s owner (Girish) was always available for questions, and communication was great. The few times Kadian needed a break, they sent a reliable substitute. All in all, our having hired FirstLight made what could have been a really awful year for the whole family much more bearable, and we will be forever grateful for having found them.
- Jeffrey Brenner






First Light Home Care of Boston Northwest has provided service above and beyond what my family and I expected for my mom’s care. They are incredibly responsive, and have provided top notch care givers, who are all experienced and very attentive to my mom’s needs. They have also been able to provide alternate caregivers whenever our existing person has been unable to work because of illness, even on very short notice. I can’t recommend FirstLight enough, and thoroughly enjoy working with Girish, Saundra and Nikki who are all extremely professional in every dealing that I’ve had with them.
- Nathan Levin






First Light provided excellent home care for me when I returned home after brain surgery. I was unstable and extremely dizzy. I had live in care for almost three weeks. The care giver they sent was exceptional; she helped me with everything and cheered me on during the first very difficult weeks after surgery. I felt safe and comforted and we also had fun! The owner, Girish Lahoty, is helpful, very knowledgable and responsive. I highly recommend First Light Homecare.
- Gaylen Morgan






My dad is a US Navy Vietnam Veteran who is bedridden and paralyzed. We have First Light Home Care services through VA funding. I was hesitant at first leaving my dad alone with an unknown care giver, he had been through so much with nursing home neglect, but when Ashley showed up at my home, she made it seem as if she was one of our family members. She is the best, very attentive, knowledgeable and so friendly and kind. All my fears disappeared and most of all my dad feels safe. He actually can’t wait for Ashley to show up the next day. I am very grateful that we have Ashley and the entire administrative staff at FirstLight Home Care. They are all very nice and have quick response times for changes in schedules or any issues that come up.
- S k Animals






From dealing with the founder/owner Girish, to the actual person who provided care, Anarosa, I am beyond completely satisfied with my experience using FirstLight Home Care! They sincerely have WOWED me, and as someone with high standards, I am not easily impressed.
Girish was personable and kind and caring to a degree quite surprising and refreshing for a business of any type. I even commented on that to him, and he explained that he had had enough of typical corporate culture. While maintaining professionalism gracefully, Anarosa was a warm and delightful and reassuring presence, willing to help with whatever I needed. At my suggestion, we listened to some music together, and she got me a little more current, ha. Conversely, I introduced her to some new (vegan) foods. Her conviviality made me feel more distant from the physical crisis that caused me to need the temporary homecare. Now THAT’S an accomplishment!
At every interaction with both, they gave the impression that they were most concerned about MY needs, being flexible and gracious regarding all possible. In addition, each of them couldn’t say enough positive things about each other, ie., employer and employee. Sadly, that is hardly a given in too many work environments, and also speaks much about this company’s distinctly kind culture.
Based on the extremely positive experience that I had, I frankly could not recommend them more highly! If you need home care assistance, it’s hard for me to imagine someone not feeling as I have.
Rachel (Lori) Ratchin
- Lori B. Ratchin






Leave us a Review Online:
FirstLight Home Care of Boston Northwest Strives to Achieve Service Excellence Every Day
Hear from some of our FirstLight clients and families about how we’ve made a difference in their lives. This will help you get a better sense about the quality of service you can expect from us for your loved one, and make an informed decision. Amongst a handful of home care agencies nationwide to receive the Best of Home Care – Provider of Choice Award, we are proud to be one of the highest rated home care agencies in the Greater Boston area.
FirstLight Home Care of Boston Northwest
106 Main St Ste 3, Stoneham
5.0 42 reviews
-
Bruno CUSCUNA
★★★★★
a month ago
We decided to contact First Light Home Care after another agency was not offering the best care for our dad. We met with Girish and explained our needs which he promised would be met. Not only did he listen he kept his promise and has sent … More caregivers that meet our needs and give quality care to my father. We are happy with quality of service and the attention that is given to my father’s needs. I highly recommend First Light Home Care. -
Andrew Sinatra
★★★★★
a month ago
My father did not anticipate needing homecare after his knee surgery. A few hours after he came back from the hospital, we reached out to Girish. Luckily, Girish was personally able to provide a consultation the same day and start homecare … More for the same night. My father had full time care for one week and was very happy with the homecare workers assigned to his care. I would highly recommend FirstLight Home Care of Boston Northwest. -
Z. LIPSON-RUBIN
★★★★★
10 months ago
Girish and the team at FirstLight have been great. The home care providers have been top notch. The communication and willingness to work with me to accommodate my mom's needs has been easy to navigate and has made life less stressful … More knowing they have our best interest in mind! I highly reccomend. -
Chris Batchelder
★★★★★
5 months ago
First Light was amazing. My father broke his hip and needed overnight care. They got me on the schedule right away and worked with me every step of the way.
The caregivers that came are very good at what they do. My father also has dementia … More and they were kind and considerate of both my parents.
Highly recommend. -
Anne O'Dwyer
★★★★★
9 months ago
We have had a really great experience with FirstLight! The caregivers they have sent to be with our family members have been great (really better than we had even hoped!). The office staff are so responsive. Phone calls are answered or … More returned very quickly, and they are incredibly responsive to our needs and address any questions we have. I recommend this agency and would use them again when/if in-home caregiving is needed for another family member. -
C D Collins
★★★★★
10 months ago
We interviewed four different agencies, and FirstLight Home Care of Boston Northwest stood out as the most receptive and understanding of our needs. The office team has been very helpful and responsive, and our caregivers were motivated, … More thoughtful, observant, and unbelievably kind. We truly appreciate the care and support they’ve provided—it’s made a real difference in our daily lives. Highly recommend FirstLight to anyone looking for compassionate and reliable home care! -
Anne Cheney
★★★★★
a year ago
Girish Lahoty and his team at FirstLight were lovely. They helped keep my father independent and safe at home over the last few years of his life. The team was flexible about providing more days/hours a week as his needs grew, and took … More him to dentist and doctors visits when he was unsteady on his feet. The office scheduler emailed and called me when a caregiver had concerns about my father's health, which allowed me get him timely medical care. I highly recommend their services. -
Scott Evoy
★★★★★
9 months ago
First Light was a godsend to us for help in the final days of my mother's life. It was a difficult and stressful time and Garish and Nikki were able to bring order and ultimately peace for my mother and my entire family. Garish … More made the process human and was an incredible partner in this time of needing additional care with my mother was with us in in-home hospice. We feel so fortunate to have had First Light, Garish, and Nikki in our lives. -
Paul McCarthy
★★★★★
10 months ago
I contacted FirstLight in August of this year. My 92-year-old father was in the process of dying from laryngeal cancer. He was receiving in home hospice and I needed someone to stay with him one day a week for a few hours while I went … More shopping and ran errands.
The person I spoke with on the phone was kind and caring. I explained the situation and was told the owner would soon be in touch. Right away Girish (the owner of FirstLight) called me back. The next day he came to our home to meet with us and access our needs. Girish was a pleasure to deal with. We were assigned an excellent aide named Lee. Later that week Lee came over and I did my errands. When I returned my father made it clear that he had enjoyed Lee’s company and that she was attentive to his needs. The following week Lee promptly arrived and I once again left for four hours. Before leaving and after returning I got a chance to talk with Lee and she made an excellent impression. Once again this visit went well. I should note that during these two weeks I had a few interactions with the office staff. Each interaction was positive. The staff at FirstLight truly care as does the owner. Their billing process is transparent as well as fair.
Sadly, my father had to enter hospice after a fall on August 31st. He passed away a few days later.
Even though I only had services from FirstLight for two weeks I wish to let those know in a similar situation that this is an excellent agency to do business with. -
Stacie Cornell
★★★★★
a year ago
We used FirstLight Home Care to have someone stay with my dad several days a week while I worked. It was a huge relief to have some extra help. Bryanna is an absolute angel. She cooked, cleaned, and did any odd job my dad needed help with. … More She was great company for him as well. We are eternally thankful for her. The company's scheduling team was responsive and flexible and were able to provide substitute caregivers and add hours on any time we needed. Their billing procedures were clear and fair.
Thank you FirstLight! -
Wendy Hinxman
★★★★★
a year ago
The folks at First Light were wonderful, very compassionate and worked with us to help us with caring for my father, who is a dementia patient. I would not hesitate to recommend them for anyone who needs help with elder care, I will sing … More their praises! -
Sharon OD
★★★★★
a year ago
FirstLight Home Care is an exceptional company providing top-notch healthcare services. The caregivers are knowledgeable, kind, and compassionate. My family and I were so happy with the care they provided. They always went above and … More beyond! The office managers were fabulous! I don't know how they do it! They are organized and always on top of the schedule. They were extremely helpful updating my family with any changes the caregivers noticed in our loved one. Girlish, the owner, was easily accessible and extremely accommodating! Highly recommend this company! Thank you so very much! -
Melissa Greer
★★★★★
a year ago
First of all I want to thank you for the tremendous service that you and your caregivers provided to my family on such short notice. Everyone was kind, professional and sympathetic to my brother's challenges. Your involvement made … More his transition home and his recovery so much easier for both of us. Even when there was a staffing challenge, your team was in constant communication with us. As a team, we were able to work out alternative hours to get the coverage that was needed. I would highly recommend First Light. Girish will be my first call if we need caregiving services in the future! -
Mary Busa
★★★★★
2 years ago
FirstLight Home Care of Boston Northwest has been an absolute lifesaver for our family over the last two years. They've taken such great care of my 92-year-old father, and I can't say enough about the exceptional service we've … More received. The managers are always incredibly organized, responsible, and respectful, and they're diligent about finding replacements if ever a caregiver needs to call out. The caregivers themselves are kind, respectful, and compassionate. We feel so fortunate to have such a reliable and caring team helping with my father's care. Highly recommend!" -
rubybluedmc
★★★★★
2 years ago
FirstLight has exceeded my expectations for finding a new caregiver for my father. Girish met with us and not only really listened for what we needed, but engaged with my dad and gave me a sense of genuine care and concern for helping him, … More helping us. We really like our new caregiver and she too has exceeded our expectations. We're about 4-5 weeks in and I feel relief that my dad is in good hands, and we are in good hands – FirstLight continues to check in and make sure things are good. This can be a very difficult decision amongst a long list of things you have to figure out for care of a loved one but I feel FirstLight truly cares and really wants to help not only the person who needs the care but ensures the family feels comfortable and supported as well. I have recommended to another friend, and I would recommend to anyone – especially if you are hesitant, frantic and/or overwhelmed to get some help, it's worth a phone call or a visit with FirstLight. -
Sharon O'Donoghue
★★★★★
a year ago
FirstLight Home Care is an exceptional company providing top-notch healthcare services. The caregivers are knowledgeable, kind, and compassionate. My family and I were so happy with the care they provided. They always went above and … More beyond! The office managers were fabulous! I don't know how they do it! They are organized and always on top of the schedule. They were extremely helpful updating my family with any changes the caregivers noticed in our loved one. Girlish, the owner, was easily accessible and extremely accommodating! Highly recommend this company! Thank you so very much! -
James M. Vera
★★★★★
a year ago
Fantastic agency for home health care! Look no further. Great home health staff. Extremely flexible with time. No weekly or monthly minimums. Girish is wonderful as is Shannon John and Maxeline. All great staff taking care of my dad who … More is 87 and had a stroke. I could not ask for more! First Light has beem a blessing! Thank you all! -
pratiksha patel
★★★★★
2 years ago
Girish and his staff were excellent! My mom was in the hospital and I was given first light’s name and was impressed from the minute. I spoke with Girish. He was so kind and professional and knew exactly what I needed without even meeting … More my mom. He arranged for caregivers as soon as she was home and they were both excellent. My mom had not had full-time aids before and We were also pleased with both of the caregivers. Girish made this whole process so easy and he was always available and receptive to feedback. -
Mark Medeiros
★★★★★
2 years ago
I couldn’t be more grateful for the quality of care and the flexibility of First light. While I know they have many clients, they made me feel like I was their most important one, from Girish the CEO, to Saundra the care director, and … More Kasandra the home care provider. I am thrilled to have their services and continued commitment to consistent, high quality care. -
G A
★★★★★
a year ago
The dealings were professional, kind, timely from the beginning from leadership to HHA. The HHA was aptly assigned– a very good fit for my mom. She uplifted my moms soul and grief in ways she may not even fully realize -
Nimay Shah
★★★★★
2 years ago
Girish and his FirstLight team helped me out at a critical point, providing high quality home care for my mother so that I could be at the hospital with my wife, worry free. He was able to turn around a fully staffed 72-hour schedule at … More a couple of hours notice. All the care providers were great and attentive. Thank you, Girish! -
Jeffrey Brenner
★★★★★
2 years ago
My sisters and I are very grateful for the care we received from FirstLight over the final year of our mother's life. Her dementia had gotten to the point where she was no longer able to manage by herself, even with multiple people … More coming in and out to help. If not for the agency, she would have needed to move to a 'facility' rather than being able to live out this year (except for the final 2 days) in her home of 30+ years, which she loved. Our caregiver (Kadian) was kind, patient, loving – everything we could have wished for (and more). The agency's owner (Girish) was always available for questions, and communication was great. The few times Kadian needed a break, they sent a reliable substitute. All in all, our having hired FirstLight made what could have been a really awful year for the whole family much more bearable, and we will be forever grateful for having found them. -
Nathan Levin
★★★★★
3 years ago
First Light Home Care of Boston Northwest has provided service above and beyond what my family and I expected for my mom's care. They are incredibly responsive, and have provided top notch care givers, who are all experienced and very … More attentive to my mom's needs. They have also been able to provide alternate caregivers whenever our existing person has been unable to work because of illness, even on very short notice. I can't recommend FirstLight enough, and thoroughly enjoy working with Girish, Saundra and Nikki who are all extremely professional in every dealing that I've had with them. -
Gaylen Morgan
★★★★★
3 years ago
First Light provided excellent home care for me when I returned home after brain surgery. I was unstable and extremely dizzy. I had live in care for almost three weeks. The care giver they sent was exceptional; she helped me with everything … More and cheered me on during the first very difficult weeks after surgery. I felt safe and comforted and we also had fun! The owner, Girish Lahoty, is helpful, very knowledgable and responsive. I highly recommend First Light Homecare. -
S k Animals
★★★★★
3 years ago
My dad is a US Navy Vietnam Veteran who is bedridden and paralyzed. We have First Light Home Care services through VA funding. I was hesitant at first leaving my dad alone with an unknown care giver, he had been through so much with nursing … More home neglect, but when Ashley showed up at my home, she made it seem as if she was one of our family members. She is the best, very attentive, knowledgeable and so friendly and kind. All my fears disappeared and most of all my dad feels safe. He actually can't wait for Ashley to show up the next day. I am very grateful that we have Ashley and the entire administrative staff at FirstLight Home Care. They are all very nice and have quick response times for changes in schedules or any issues that come up. -
Lori B. Ratchin
★★★★★
3 years ago
From dealing with the founder/owner Girish, to the actual person who provided care, Anarosa, I am beyond completely satisfied with my experience using FirstLight Home Care! They sincerely have WOWED me, and as someone with high standards, … More I am not easily impressed.
Girish was personable and kind and caring to a degree quite surprising and refreshing for a business of any type. I even commented on that to him, and he explained that he had had enough of typical corporate culture. While maintaining professionalism gracefully, Anarosa was a warm and delightful and reassuring presence, willing to help with whatever I needed. At my suggestion, we listened to some music together, and she got me a little more current, ha. Conversely, I introduced her to some new (vegan) foods. Her conviviality made me feel more distant from the physical crisis that caused me to need the temporary homecare. Now THAT'S an accomplishment!
At every interaction with both, they gave the impression that they were most concerned about MY needs, being flexible and gracious regarding all possible. In addition, each of them couldn't say enough positive things about each other, ie., employer and employee. Sadly, that is hardly a given in too many work environments, and also speaks much about this company's distinctly kind culture.
Based on the extremely positive experience that I had, I frankly could not recommend them more highly! If you need home care assistance, it's hard for me to imagine someone not feeling as I have.
Rachel (Lori) Ratchin

Client Reviews
We decided to contact First Light Home Care after another agency was not offering the best care for our dad. We met with Girish and explained our needs which he promised would be met. Not only did he listen he kept his promise and has sent caregivers that meet our needs and give quality care to my father. We are happy with quality of service and the attention that is given to my father’s needs. I highly recommend First Light Home Care.
- Bruno CUSCUNA
My father did not anticipate needing homecare after his knee surgery. A few hours after he came back from the hospital, we reached out to Girish. Luckily, Girish was personally able to provide a consultation the same day and start homecare for the same night. My father had full time care for one week and was very happy with the homecare workers assigned to his care. I would highly recommend FirstLight Home Care of Boston Northwest.
- Andrew Sinatra
Girish and the team at FirstLight have been great. The home care providers have been top notch. The communication and willingness to work with me to accommodate my mom’s needs has been easy to navigate and has made life less stressful knowing they have our best interest in mind! I highly reccomend.
- Z. LIPSON-RUBIN
First Light was amazing. My father broke his hip and needed overnight care. They got me on the schedule right away and worked with me every step of the way.
The caregivers that came are very good at what they do. My father also has dementia and they were kind and considerate of both my parents.
Highly recommend.
- Chris Batchelder
We have had a really great experience with FirstLight! The caregivers they have sent to be with our family members have been great (really better than we had even hoped!). The office staff are so responsive. Phone calls are answered or returned very quickly, and they are incredibly responsive to our needs and address any questions we have. I recommend this agency and would use them again when/if in-home caregiving is needed for another family member.
- Anne O'Dwyer
We interviewed four different agencies, and FirstLight Home Care of Boston Northwest stood out as the most receptive and understanding of our needs. The office team has been very helpful and responsive, and our caregivers were motivated, thoughtful, observant, and unbelievably kind. We truly appreciate the care and support they’ve provided—it’s made a real difference in our daily lives. Highly recommend FirstLight to anyone looking for compassionate and reliable home care!
- C D Collins
Girish Lahoty and his team at FirstLight were lovely. They helped keep my father independent and safe at home over the last few years of his life. The team was flexible about providing more days/hours a week as his needs grew, and took him to dentist and doctors visits when he was unsteady on his feet. The office scheduler emailed and called me when a caregiver had concerns about my father’s health, which allowed me get him timely medical care. I highly recommend their services.
- Anne Cheney
First Light was a godsend to us for help in the final days of my mother’s life. It was a difficult and stressful time and Garish and Nikki were able to bring order and ultimately peace for my mother and my entire family. Garish made the process human and was an incredible partner in this time of needing additional care with my mother was with us in in-home hospice. We feel so fortunate to have had First Light, Garish, and Nikki in our lives.
- Scott Evoy
I contacted FirstLight in August of this year. My 92-year-old father was in the process of dying from laryngeal cancer. He was receiving in home hospice and I needed someone to stay with him one day a week for a few hours while I went shopping and ran errands.
The person I spoke with on the phone was kind and caring. I explained the situation and was told the owner would soon be in touch. Right away Girish (the owner of FirstLight) called me back. The next day he came to our home to meet with us and access our needs. Girish was a pleasure to deal with. We were assigned an excellent aide named Lee. Later that week Lee came over and I did my errands. When I returned my father made it clear that he had enjoyed Lee’s company and that she was attentive to his needs. The following week Lee promptly arrived and I once again left for four hours. Before leaving and after returning I got a chance to talk with Lee and she made an excellent impression. Once again this visit went well. I should note that during these two weeks I had a few interactions with the office staff. Each interaction was positive. The staff at FirstLight truly care as does the owner. Their billing process is transparent as well as fair.
Sadly, my father had to enter hospice after a fall on August 31st. He passed away a few days later.
Even though I only had services from FirstLight for two weeks I wish to let those know in a similar situation that this is an excellent agency to do business with.
- Paul McCarthy
We used FirstLight Home Care to have someone stay with my dad several days a week while I worked. It was a huge relief to have some extra help. Bryanna is an absolute angel. She cooked, cleaned, and did any odd job my dad needed help with. She was great company for him as well. We are eternally thankful for her. The company’s scheduling team was responsive and flexible and were able to provide substitute caregivers and add hours on any time we needed. Their billing procedures were clear and fair.
Thank you FirstLight!
- Stacie Cornell
The folks at First Light were wonderful, very compassionate and worked with us to help us with caring for my father, who is a dementia patient. I would not hesitate to recommend them for anyone who needs help with elder care, I will sing their praises!
- Wendy Hinxman
FirstLight Home Care is an exceptional company providing top-notch healthcare services. The caregivers are knowledgeable, kind, and compassionate. My family and I were so happy with the care they provided. They always went above and beyond! The office managers were fabulous! I don’t know how they do it! They are organized and always on top of the schedule. They were extremely helpful updating my family with any changes the caregivers noticed in our loved one. Girlish, the owner, was easily accessible and extremely accommodating! Highly recommend this company! Thank you so very much!
- Sharon OD
First of all I want to thank you for the tremendous service that you and your caregivers provided to my family on such short notice. Everyone was kind, professional and sympathetic to my brother’s challenges. Your involvement made his transition home and his recovery so much easier for both of us. Even when there was a staffing challenge, your team was in constant communication with us. As a team, we were able to work out alternative hours to get the coverage that was needed. I would highly recommend First Light. Girish will be my first call if we need caregiving services in the future!
- Melissa Greer
FirstLight Home Care of Boston Northwest has been an absolute lifesaver for our family over the last two years. They’ve taken such great care of my 92-year-old father, and I can’t say enough about the exceptional service we’ve received. The managers are always incredibly organized, responsible, and respectful, and they’re diligent about finding replacements if ever a caregiver needs to call out. The caregivers themselves are kind, respectful, and compassionate. We feel so fortunate to have such a reliable and caring team helping with my father’s care. Highly recommend!”
- Mary Busa
FirstLight has exceeded my expectations for finding a new caregiver for my father. Girish met with us and not only really listened for what we needed, but engaged with my dad and gave me a sense of genuine care and concern for helping him, helping us. We really like our new caregiver and she too has exceeded our expectations. We’re about 4-5 weeks in and I feel relief that my dad is in good hands, and we are in good hands – FirstLight continues to check in and make sure things are good. This can be a very difficult decision amongst a long list of things you have to figure out for care of a loved one but I feel FirstLight truly cares and really wants to help not only the person who needs the care but ensures the family feels comfortable and supported as well. I have recommended to another friend, and I would recommend to anyone – especially if you are hesitant, frantic and/or overwhelmed to get some help, it’s worth a phone call or a visit with FirstLight.
- rubybluedmc
FirstLight Home Care is an exceptional company providing top-notch healthcare services. The caregivers are knowledgeable, kind, and compassionate. My family and I were so happy with the care they provided. They always went above and beyond! The office managers were fabulous! I don’t know how they do it! They are organized and always on top of the schedule. They were extremely helpful updating my family with any changes the caregivers noticed in our loved one. Girlish, the owner, was easily accessible and extremely accommodating! Highly recommend this company! Thank you so very much!
- Sharon O'Donoghue
Fantastic agency for home health care! Look no further. Great home health staff. Extremely flexible with time. No weekly or monthly minimums. Girish is wonderful as is Shannon John and Maxeline. All great staff taking care of my dad who is 87 and had a stroke. I could not ask for more! First Light has beem a blessing! Thank you all!
- James M. Vera
Girish and his staff were excellent! My mom was in the hospital and I was given first light’s name and was impressed from the minute. I spoke with Girish. He was so kind and professional and knew exactly what I needed without even meeting my mom. He arranged for caregivers as soon as she was home and they were both excellent. My mom had not had full-time aids before and We were also pleased with both of the caregivers. Girish made this whole process so easy and he was always available and receptive to feedback.
- pratiksha patel
I couldn’t be more grateful for the quality of care and the flexibility of First light. While I know they have many clients, they made me feel like I was their most important one, from Girish the CEO, to Saundra the care director, and Kasandra the home care provider. I am thrilled to have their services and continued commitment to consistent, high quality care.
- Mark Medeiros
The dealings were professional, kind, timely from the beginning from leadership to HHA. The HHA was aptly assigned– a very good fit for my mom. She uplifted my moms soul and grief in ways she may not even fully realize
- G A
Girish and his FirstLight team helped me out at a critical point, providing high quality home care for my mother so that I could be at the hospital with my wife, worry free. He was able to turn around a fully staffed 72-hour schedule at a couple of hours notice. All the care providers were great and attentive. Thank you, Girish!
- Nimay Shah
My sisters and I are very grateful for the care we received from FirstLight over the final year of our mother’s life. Her dementia had gotten to the point where she was no longer able to manage by herself, even with multiple people coming in and out to help. If not for the agency, she would have needed to move to a ‘facility’ rather than being able to live out this year (except for the final 2 days) in her home of 30+ years, which she loved. Our caregiver (Kadian) was kind, patient, loving – everything we could have wished for (and more). The agency’s owner (Girish) was always available for questions, and communication was great. The few times Kadian needed a break, they sent a reliable substitute. All in all, our having hired FirstLight made what could have been a really awful year for the whole family much more bearable, and we will be forever grateful for having found them.
- Jeffrey Brenner
First Light Home Care of Boston Northwest has provided service above and beyond what my family and I expected for my mom’s care. They are incredibly responsive, and have provided top notch care givers, who are all experienced and very attentive to my mom’s needs. They have also been able to provide alternate caregivers whenever our existing person has been unable to work because of illness, even on very short notice. I can’t recommend FirstLight enough, and thoroughly enjoy working with Girish, Saundra and Nikki who are all extremely professional in every dealing that I’ve had with them.
- Nathan Levin
First Light provided excellent home care for me when I returned home after brain surgery. I was unstable and extremely dizzy. I had live in care for almost three weeks. The care giver they sent was exceptional; she helped me with everything and cheered me on during the first very difficult weeks after surgery. I felt safe and comforted and we also had fun! The owner, Girish Lahoty, is helpful, very knowledgable and responsive. I highly recommend First Light Homecare.
- Gaylen Morgan
My dad is a US Navy Vietnam Veteran who is bedridden and paralyzed. We have First Light Home Care services through VA funding. I was hesitant at first leaving my dad alone with an unknown care giver, he had been through so much with nursing home neglect, but when Ashley showed up at my home, she made it seem as if she was one of our family members. She is the best, very attentive, knowledgeable and so friendly and kind. All my fears disappeared and most of all my dad feels safe. He actually can’t wait for Ashley to show up the next day. I am very grateful that we have Ashley and the entire administrative staff at FirstLight Home Care. They are all very nice and have quick response times for changes in schedules or any issues that come up.
- S k Animals
From dealing with the founder/owner Girish, to the actual person who provided care, Anarosa, I am beyond completely satisfied with my experience using FirstLight Home Care! They sincerely have WOWED me, and as someone with high standards, I am not easily impressed.
Girish was personable and kind and caring to a degree quite surprising and refreshing for a business of any type. I even commented on that to him, and he explained that he had had enough of typical corporate culture. While maintaining professionalism gracefully, Anarosa was a warm and delightful and reassuring presence, willing to help with whatever I needed. At my suggestion, we listened to some music together, and she got me a little more current, ha. Conversely, I introduced her to some new (vegan) foods. Her conviviality made me feel more distant from the physical crisis that caused me to need the temporary homecare. Now THAT’S an accomplishment!
At every interaction with both, they gave the impression that they were most concerned about MY needs, being flexible and gracious regarding all possible. In addition, each of them couldn’t say enough positive things about each other, ie., employer and employee. Sadly, that is hardly a given in too many work environments, and also speaks much about this company’s distinctly kind culture.
Based on the extremely positive experience that I had, I frankly could not recommend them more highly! If you need home care assistance, it’s hard for me to imagine someone not feeling as I have.
Rachel (Lori) Ratchin
- Lori B. Ratchin
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