We are proud to share we have earned the Top 100 Leader in Experience for 2024, the highest honor a home care provider can earn from Home Care Pulse (HPC), an independent experience management company, based on client and caregiver satisfaction ratings. This makes back-to-back years FirstLight Home Care of Greater Charlotte has earned this prestigious designation.
Out of thousands of agencies, only the 100 home care providers with the highest overall satisfaction ratings in North America receive this award. This honor would not be possible without our incredible office team and our amazing caregivers that provide high quality care everyday with every visit!
Mary Ellen Fleming, VP of Client Care, remarked “Quality care has always been our focus from the beginning. Hiring the best caregivers, providing the best training, and treating our employees better than anyone else makes a difference, for everyone.”
“A special thank you to our clients and their families and our caregivers that have provided feedback to us over the years. Your feedback has been a gift and the reason we have maintained over a 95% client satisfaction rating for over seven years,” stated Ken Fleming, President of FirstLight Home Care of Greater Charlotte.
The complete list from HCP can be accessed here.