Skip to Content

About FirstLight
in Charlotte

A Charlotte Home Care Agency

At FirstLight Home Care of Charlotte, we provide exceptional care so that your loved one has the support they need to enjoy the quality of life they deserve in the place they call home.

We exist to help people have their best day – every day – whatever that means for them. Our team of trusted care professionals in Charlotte is passionate about providing personalized care, creating meaningful relationships and making a difference in the lives of others.

Ken Fleming, Owner/President

Ken Fleming, Owner/President

Since I was a boy, I have always enjoyed being around seniors: making weekly visits to my maternal grandmother and grandfather in their nursing home, sitting around the potbelly stove in my paternal grandfather’s house, singing in nursing homes as part of a youth choir, sitting at the foot of my neighbors’ rocking chairs on their big porch, and later on in life spending four days in the Okefenokee swamp in a wooden canoe that was built by my 82-year-old paddling partner, and performing tasks and projects for my wife’s grandmother and great aunt in their 80s and 90s.

After a professional career leading large departments and organizations with hundreds of people at Fidelity Investments and Ceridian Human Capital Management and helping those same companies, as well as Wells Fargo Securities, with their technology, compliance, and operations projects, I am delighted to bring over two decades of leadership experience to my own company with a direct mission to help others. As a veteran-owned home care company that is contracted with the Veterans Administration, I especially enjoy assisting our nation’s Veterans.  I know that everyone that served gave a lot and deserves to be cared for when they need assistance.

Ken is a board member of the NC Association for Home Care and Hospice, Secretary on FirstLight’s Corporation National Advisory Committee and Technology Committee, a member of the Metrolina Business Council, an officer with American Legion Post 235, and an officer of the 40/8, and a member of the Disabled American Veterans.

Mary Ellen Fleming, Owner/Vice President Client Relationships

Mary Ellen Fleming, Owner/Vice President Client Relationships

Being a caregiver is both the toughest and most rewarding job that someone can do for another person. Coming from a large family, I have often been in that role, helping senior members of my family. In addition, I have experienced what it is like to have someone else come and care for those you love. As a parent of a young adult with special needs, I have seen how rewarding and empowering it can be for our son to have a caring and compassionate caregiver. The right person can enrich his life in so many ways.

After many years working in hospitals and medical practices, as well as financial services, I have combined the skills I have learned with my personal experiences to help families find the right caregiver for their loved one. Because seniors often face many health, social and financial issues that affect their lives, I studied to become a Certified Senior Advisor®, a designation that requires a commitment to high standards, continuing education, professional ethics, and trust. This certification helps to provide me with the knowledge and information necessary to assist seniors at a time when they need it most.

Ann Majors, Community Relations Manager

Ann Majors, Community Relations Manager

Meeting new people and fostering relationships is at the forefront of Ann’s position as our Community Relations Manager. A graduate of Ohio University with a degree in Journalism, Ann worked first in advertising and purchasing for the Camelot Music retail chain store based in Canton, Ohio.  From there she moved to Virginia Beach, Virginia joining a distribution company that shipped products to US military markets worldwide.  As Marketing manager Ann’s responsibilities included implementing cooperative advertising programs, planning special events and managing vendor partnerships. Upon relocating to Charlotte, Ann also worked for several years at Wells Fargo.

“When my Dad’s health began to decline several years ago, I started rethinking my career path, says Ann. “The healthcare professionals who cared for him were amazing and such a help to our family.  They were so inspiring.  Joining the FirstLight team has given me the opportunity to help families like mine.  I love giving back – that really fills me up.”

Ann loves cooking, gardening, and taking long walks in the fresh air. She and her husband Andrew have three girls, Julia, Camille, and Anna.

Debbie Brindley , RN

Debbie Brindley, RN

Debbie is a native of Georgia where she earned her nursing degree from Gordon College. She has extensive experience in a broad range of medical settings, including hospital care, home care case management and 14 years as a hospice/palliative care nurse. Debbie provides the best possible experience for families needing assistance with home care, focusing on client satisfaction with every step she takes.

“What motivates me most, says Debbie, “is the opportunity to share kindness and compassion with others. I love the satisfaction that comes from working out a solution for someone who calls us for help. I feel good when I am able to make things easier for our clients and families – that I can help them improve their quality of life and bring them happiness.”

Debbie, who has two grandsons and four great-grandchildren, loves her cats and making jewelry.

Sara Jackson, CNA – Care Coordinator

Sara Jackson, CNA – Care Team Manager

Sara began her career with FirstLight Home Care as a Certified Nursing Assistant (CNA) and was promoted to Care Coordinator after earning her bachelor’s degree in health care administration in 2020.  Today she serves as Care Team Manager, directing client care and our care team.  Sara has earned the designation of “Positive Approach to Care (PAC) Coach” under Teepa Snow.  She provides in-depth, hands-on dementia training for our caregivers and can offer support to clients and family members of those living with dementia.

“I’ve always wanted to be a caregiver but wasn’t at all sure I’d be good at it,” says Sara. “But from the moment I became a CNA and began hands-on care talking with my clients, I knew this is what I was meant to do.  I love and appreciate the wisdom seniors share with me.  They’ve made me a better person.  They’ve made me a better mom.”

When she is not working, Sara  enjoys traveling to the beach, mountains, playing games and watching movies with her family.

Susan Bowers, RN

Susan has been a member of our Firstlight family since 2017. She was born and raised in Charlotte and is a graduate of the University of North Carolina at Charlotte, where she earned her bachelor’s degree in nursing in 1989. She brings a valuable depth of clinical experience to our team, from staff nursing to supervisory roles, including managing a team of operating room nurses specializing in neurosurgery.

Susan’s compassion for the elderly was fostered by the care her parents provided for her grandmother who lived in their family home until she passed away at age 100.

“Having my grandma at home with us as she aged really made an impression on me,” says Susan. “It really made me appreciate and cherish the elderly and what’s important to them. It’s a privilege to help seniors age in an environment where they feel secure and loved.”

Susan and her husband, Joe, enjoy swimming and watching science fiction movies with their daughters Elizabeth and Annika.

Kara Kilby, Scheduler

Kara Kilby, Scheduler

A 2019 graduate of the University of North Carolina at Charlotte, Kara helps keep everything on track as scheduler. She joined our team shortly after earning her bachelor’s degree in communication with a concentration in health. Her previous experience includes staff scheduling for The Greater Charlotte YMCA and the YMCA of Western North Carolina.

Kara, originally from Asheville, has always had a love for helping others, and that shines through with the work she does every day, interacting with clients, caregivers, concerned family and our care coordinators to make sure everything runs smoothly. She got her CNA while in high school.

“I really enjoy meeting and getting to know everyone, especially our clients,” says Kara. “I love being able to help them get the care they need.”

When she is not working on the schedule, Kara may be out running (loves long-distance), swimming (former coach at the Y) or tutoring her twin siblings with their college classwork.

DebSue Griffin, Scheduler/Care Coordinator

DebSue Griffin, CNA - Care Coordinator

Deb Sue was born in the jungles of Ecuador and as the daughter of a missionary pilot,  rode in airplanes long before riding in cars. Her family relocated to the Philippines when she was a baby, before moving to the Charlotte area when Deb Sue was 12 years old.  She earned a BS in Biology at UNC Charlotte, and while a student there she co-founded the Carolina Raptor Center.  She worked as its Education Director and Volunteer Coordinator for 20 years. She then worked as a birth doula and assisted a homebirth midwife until her daughter came into her life.

Deb Sue was the primary caregiver for her mother and father as they aged, and she dealt with several different agencies over the years and was impressed by FirstLight’s commitment to hiring quality caregivers which reflects on the quality of care their clients receive.  She joined our FirstLight team in 2018 as a caregiver, took advantage of our Certified Nursing Aide scholarship program, and now serves as a Care Coordinator working closely with clients and caregivers to ensure everything runs smoothly.  “I truly love knowing that the work we do for our clients makes their lives easier,” says Deb Sue, “ and that our presence does make a difference in their quality of life.”

She enjoys being in the outdoors, watching birds, butterflies, and identifying wildflowers. She has really enjoyed sharing this passion with many of our clients also.  She lives in south Charlotte with her husband Steven, daughter Caitlin, dog Vivi, a snake and two fish.

The FirstLight Home Care team in Charlotte strongly believes in the mission of providing exceptional care to those in need. We hire and train only the best caregivers in keeping with our ‘Culture of Care’ philosophy and provide uncompromising customer service. The ability to help seniors who are intrinsically susceptible and being able to provide stable and satisfying employment to local community citizens, is an opportunity that we whole-heartedly embrace.

FirstLight Home Care Charlotte provides caregiving services throughout six North Carolina counties including Mecklenburg, Union, Cabarrus, Iredell, Gaston, & Lincoln.

Vision & Mission

At FirstLight Home Care, we envision a world in which all adults may age with comfort, dignity and independence in the place they call home. We exist to help people have their best day, every day. Our mission is to provide compassionate home care so that the families we serve have peace of mind knowing their loved ones are receiving the support they need to enjoy the quality of life they deserve.

Core Values

We live these core values every day, without compromise. It is what we believe in above all else as they guide our home care company and team members to help us achieve our mission.

Focus Relationships First

Focus on Relationships First

We have a genuine concern for the health and well-being of others and an incredible opportunity to help people live their best lives. By focusing on relationships, we create caring environments where people are encouraged to use their unique experiences and backgrounds to create lasting bonds. This is our Culture of Care philosophy that motivates us to do more as we serve others.

Act with Integrity

Act with Integrity

We’re honest, trustworthy and committed to doing the right thing. Providing service with integrity means we consistently do what we say we’re going to do, communicate with transparency and hold ourselves accountable for our actions.

Give Joy

Give Joy

We find, bring and share joy in our work every day. By practicing kindness, gratitude, and having a positive attitude, we bring happiness and genuinely make people feel good.

Grow Together

Grow Together

We strive to build and nurture a culture that creates strong teams, fosters curiosity and connects ideas. This drives us to break the status quo and, together, find ways to consistently improve and grow.

Make A Difference Every Day

Make a Difference Every Day

Each day we are inspired to make a difference in people’s lives, and we have a sincere desire to make the world a better place. We seek to improve the lives of others through our dedication to reliable, professional first-class service.


Charlotte FirstLight Home Care Named Top 100 Leader in Experience in 2024 {For the Second Year in a Row!}

Read More Here

Awarded Based on Client & Caregiver Satisfaction Ratings Collected by HCP