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What People Are Saying

Hear from FirstLight clients, families and caregivers about how we’ve made a difference in their lives. If you’ve had a positive experience with our company, help others make informed decisions about home care by leaving a review.

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Client Reviews

they have been the epitome of care and kindness, and I will always be grateful to them for the support and care they extended to our family in our time of need.

They couldn’t be any better!

They are nice and caring toward my dad. Everything they do they go out of the way to help. They are great, and I would recommend them.

You have been angelically patient with me. I’ve never seen anything like it. You sent great people to care for me. You were always incredibly responsive and kind. You are amazing people. I thank you from the bottom of my heart for everything…The other day I was speaking to a gentleman who was gong to possibly need home care for his mother.

They are punctual, friendly, productive, and careful when driving me to appointments and errands.

All of the caregivers have been compassionate, kind, & engaging. FirstLight HomeCare is very personable and responsive. They are able to come out right away and provide the services you need.

FirstLight Home Care of Charlotte is an outstanding caring company who truly cares about each and every client they have. I am always impressed at the level of devotion they show to their clientele. Excellent employees and the compassion they have is truly refreshing.

We have had FirstLight Home Care of Charlotte providing services for my mom for about an year now. They came highly recommended by a friend of ours. I appreciate their dependability. As far as the owner goes, he’s been great with communicating to us. The caregiver is really good with my mom and in touch with her needs. My mother really enjoys her.

I am happy to give this recommendation with the hope that it will encourage others to find out for themselves just how special this company and their people are.

I was very impressed with the detailed care plan. Provider also brought care workers to the house to meet my mother before they began working in the house. The quality of the care giver was excellent. When I needed extra hours due to an accident on short notice the agency and care giver provided the hours of care.

We have been very pleased by FirstLight’s ability to provide caring and responsive service to our mom over the past 6 months. They have been quick to react if we have any concerns and have made every effort to ensure we are satisfied and happy with their response.

They have always tended to us with compassion and understanding. They were there when we leaned on them for many hours each week and they are with us now when we need to use them only for a few hours each week. I believe that FirstLight Home Care of Charlotte embraces their promise that “the genuine health & well-being of others is our greatest concern.

My mother is 82 years old and I love her dearly. We have used other agencies in the past to provide health care for her, and have been disappointed in the level of care and communication. Finding First Light Home Care was a blessing: her health care is now in very capable, very trustworthy hands.

When my 92-year-old mother-in-law required one-on-one monitoring the family could only cover 12 hours a day, I called FirstLight to provide companion care for the period of 8 PM to 8 AM and they began coverage the same day I called.

My wife was very ill and at the end-stage of her life. FirstLight Home Care of Charlotte provided us with a CNA in our home to care for my wife. The CNA was extremely competent and caring. Over time she became a member of our family. Just the way it should be. This company really cared about us as a family as witnessed by several visits from the company president.

FirstLight impressed me because they are concerned about what’s going on and what I need. They are reliable and you can count on them. I appreciate they are kind and nice to talk to, and I enjoy having them. They come to work looking neat.

The office staff reaches out; they make sure and ask for feedback. FirstLight HomeCare genuinely cares, and the caregivers do the tasks professionally.

Just a reminder that I called you to talk about how happy we are with Jessica. I think she is exceptionally qualified and a real hard worker with a sweet personality to boot. She is a gem!

FirstLight is proactive with communication and they check in with us to see how things are going. The caregivers are professional and show up in scrubs. I would tell a friend FirstLight HomeCare cares and follows through on what they say they will do.

I was made to feel very secure.

I wanted to thank you for the great care you & Jennifer have given to my dad. He has really enjoyed both of you. I am very pleased and impressed with your service.

They are punctual & reliable. They have met and at times exceeded our expectations.

FirstLight Home Care of Greater Charlotte has been extremely helpful in caring for my mother. Very compassionate service. Always doing what is best for their clients.

Your caregiver has given excellent service each time she has come.

The caregiver are friendly and reliable.

I appreciate their friendliness and caring. They are a good, friendly group of people .

They are nice and caring toward my dad. Everything they do they go out of the way to help. They are great, and I would recommend them.

Thank you for all you have done for us and our dad. We will recommend First Light to others. We again cannot tell you how much we appreciate your helping us during a difficult time. Your understanding of all of our circumstances and the patience you gave to us was wonderful. God bless you!

Keep up the good work!

I appreciate that they genuinely care.

They are very knowledgeable and the office staff always contacts me if there is an issue.

My son contacted and talked to Ken at FirstLight and was very impressed with the conversation. I accepted his comments, and they have been confirmed. I enjoy talking to Ken, Mary Ellen, and their staff. I am treated as a person and a friend. God bless this firm.

Thank you so much for providing such a beautiful lady to accompany my mother Ellon S. from Golden Living Nursing Home in Charlotte, N.C. to Riverpoint Crest Nursing Care Facility in New Bern, N.C. She was compassionate, helpful and very knowledgeable. She helped to make my mother’s trip a very comfortable one.

Caring, reliable, concerned, experienced — we could not be happier with the service FirstLight has provided our family. They listen and treat each case individually so they can match the right caregiver to the specific need.

I think FirstLight is a great company and they really care about their families, clients and caregivers. I appreciate everything they do.

Dependable! Never question their abilities! I’ve had peace of mind ever since I chose them.

Helpful and cooperative with dedicated employees who do their best to care for their clients.

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FirstLight Home Care of Charlotte, NC Strives to Achieve Service Excellence Every Day

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FirstLight® Home Care of Charlotte, NC is proud to be recognized as a Home Care Pulse endorsed provider.

We are committed to collecting honest feedback and opinions from our clients and families and have set a new standard by cultivating a Culture of Care that drives industry-leading client satisfaction. We chose Home Care Pulse as our third-party survey partner because of the company’s dedication to innovation, quality and service excellence.

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Secure Objective Feedback

Vital feedback is gathered from our clients through monthly surveys.

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Client feedback is used to improve, innovate and ensure we continually provide exceptional care.

Satisfaction scores are based on monthly client feedback. Individual FirstLight offices are eligible to qualify for Best of Home Care awards based on scores from clients in areas such as quality of care, responsiveness and overall satisfaction.