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FirstLight Home Care of Greater Charlotte Receives 2022 Best of Home Care – Leader in Experience Award

CHARLOTTE, NC – FirstLight Home Care of Greater Charlotte announced it has received the distinguished 2022 Best of Home Care –Leader in Experience Award from Home Care Pulse, the leading firm in experience management for home care. The Leader in Experience Award is the highest recognition awarded by Home Care Pulse and is given to select home care businesses that consistently rank among the very highest in 10 or more quality metrics.

As a Leader in Experience, FirstLight Home Care of Greater Charlotte is recognized among the top 10% of home care providers participating in the nationwide Home Care Pulse Experience Management Program. The team was also awarded the 2022 Provider of Choice and Employer of Choice.

What’s more, the Greater Charlotte location ranked #22 in the Top 100, which means they attained one of the highest overall satisfaction scores in the industry for the year.

This accomplishment demonstrates FirstLight’s long-term dedication to excellent care and quality improvement. To qualify, 10% of FirstLight Home Care of Greater Charlotte’s clients and caregivers were interviewed each month by Home Care Pulse. Over a 12-month period, the provider received high client and caregiver satisfaction ratings in areas such as caregiver training, compassion of caregivers, communication, scheduling, client/caregiver compatibility, and more.

Ken and Mary Ellen Fleming own multiple FirstLight Home Care locations in the Greater Charlotte area, and they strive for excellence each day with clients and caregivers.

“Our goal has always been to be the best care provider and employer in the Greater Charlotte area,” said Mary Ellen Fleming. “We are so proud of our team and their dedication to providing excellent in-home care so that clients can have their best day, every day.”  

The Best of Home Care – Leader in Experience Award highlights the top-performing home care businesses in the nation. Home Care Pulse believes that by honoring these providers, families looking for in-home care for a loved one will be able to recognize and choose a trusted home care provider.

“At Home Care Pulse, our mission is to help home care businesses create an experience that goes beyond client and caregiver expectations,” says Todd Austin, President of Home Care Pulse. “When we see agencies like FirstLight Home Care of Greater Charlotte that have so effectively provided outstanding care and employment experiences, we know we’re on the right track. FirstLight has worked extremely hard to prioritize high-quality care and employment, and their work hasn’t gone unnoticed. This award allows them to show proof of quality to potential clients and caregivers.”

To find out more about FirstLight Home Care of Greater Charlotte’s commitment to experience, please visit

About FirstLight Home Care

FirstLight Home Care, a leading provider of home care services, is a lifeline for seniors, veterans, adults living with dementia, and anyone 18 and older who needs care in the place they call home. FirstLight exists to help people have their best day, every day. The company’s mission is to provide compassionate home care so that all families who are served have peace of mind knowing their loved ones are receiving the support they need to enjoy the quality of life they deserve. FirstLight’s network of professional caregivers is passionate about creating meaningful relationships and making a difference in the lives of others. The franchise system includes nearly 200 independently owned and operated home care locations throughout the United States. To learn more, or to find a local office, visit

About Home Care Pulse

Home Care Pulse leads the home care industry in experience management, online training, and review management. Through its Care Intelligence Platform, HCP empowers home care providers to attract and retain caregivers even during a historic caregiver shortage. HCP also conducts the annual Home Care Benchmarking Study, the most comprehensive survey of home care providers in North America and administers the annual Best of Home Care awards to agencies that achieve best-in-class client and caregiver satisfaction scores. For more information, visit

Press Contact:

Lucy Modzelewski
Brand Director
FirstLight Home Care

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