For over 10 years, FirstLight Home Care of West Suburban Boston has been conducting client satisfaction surveys through the respected, independent third-party firm, Home Care Pulse. Our client’s satisfaction with our services is very important to us. Home Care Pulse conducts professional, phone interviews with a sample of our clients each month. This feedback helps us improve our care and remain a top provider of choice. In a 5 to 10-minute phone call, a Home Care Pulse Satisfaction Research Associate asks our clients to rate FirstLight Home Care of West Suburban Boston on several categories on a scale of 1-10. Ratings include areas like outcome satisfaction with the impact of our services on daily life and the ability of our caregivers to provide the care needed. The ratings also focus on satisfaction with the Office staff in areas like communication and helpfulness and the ability for our office team to match caregivers based upon client needs and preferences.
In additional to Google, Yelp, and other review platforms, our prospective clients find these survey reports helpful in evaluating our services. Naturally, we are committed to protecting our clients’ personal information and personal health information so you will find that the last names on these reports have been redacted.
Please take the time to review the reports to better understand our commitment to the highest levels of care and service.
This report link (PDF) provides individual reports, in sequence, from the July through December 2025 period, sorted from most recent to the oldest. We will continue to update the report link periodically.