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Featured image for post How Home Care Pulse Independent Client Satisfaction Surveys Provide Insights on Care

How Home Care Pulse Independent Client Satisfaction Surveys Provide Insights on Care

For over 10 years, FirstLight Home Care of West Suburban Boston has been conducting client satisfaction surveys through the respected, independent third-party firm, Home Care Pulse. Our client's satisfaction with our services is very important to us. Home Care Pulse conducts professional, phone interviews with a sample of our clients each month.   This feedback helps us improve our care and remain a top provider of choice.  In a 5 to 10-minute phone call, a Home Care Pulse Satisfaction Research Associate asks our clients to rate FirstLight Home Care of West Suburban Boston on several categories on a scale of 1-10. Ratings...

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A wall in FirstLight's office showing their mantra: We foster teamwork and collaboration so that we may exceed expectations of every client and team member.

New Care Coordinator Position

As our service to clients continues to grow, we are once again, expanding our office staff.  We are a friendly, fun, and upbeat, team-oriented work environment. We are seeking another Care Coordinator who will be responsible for case management of our home care clients which includes coordination and scheduling of services between clients and caregivers, including the implementation of schedules, ensuring adequate staffing, and continuity of care to best meet the needs of our clients. This is a full-time position reporting to Elise Degon, Manager of Client Care Services, with a hybrid schedule of remote work and days in our Needham, MA...

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Manager of Client Care Services at FirstLight Home Care of West Suburban Boston

FirstLight Promotes Elise Degon to Manager of Client Care Services

Elise Degon has been promoted to Manager of Client Care Services at FirstLight Home Care of West Suburban Boston. In her new position, Elise is responsible for the oversight of all client care, including caregiver schedules and caregiver performance through her role of managing the Office's Care Coordination Team. Elise's team includes Care Support Coordinators, Care Coordinators, and the Weekend On-Call Supervision. Over the last seven years, Elise has also held the positions of Care Coordinator, Senior Care Coordinator and Senior Care Coordinator Supervisor.  Prior to joining FirstLight HomeCare in 2017, Elise attended Curry College where she earned a Bachelor’s...

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