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How Home Care Pulse Independent Client Satisfaction Surveys Provide Insights on Care

For over 10 years, FirstLight Home Care of West Suburban Boston has been conducting client satisfaction surveys through the respected, independent third-party firm, Home Care Pulse. Our client’s satisfaction with our services is very important to us. Home Care Pulse conducts professional, phone interviews with a sample of our clients...

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boston seniors planning for new year

FirstLight Awarded the Best of Home Care--Leader in Training Award

FirstLight Home Care of West Suburban Boston was recently awarded The Best of Home Care--Leader in Training Award. The award recognizes home care agencies who provide specialized care for clients and career growth for employees through a commitment to continuous learning. Recipients of this award prioritize training for their staff, leading to more skilled, engaged employees. FirstLight Home Care of West Suburban Boston specifically earned the award through a commitment to continuous learning and growth through the Activated Insights Training program for at least three months. We maintained at least 10 staff members actively learning on the platform each year....

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boston seniors planning for new year

Podcast Feature: Recognizing Cognitive Decline on Next Steps 4 Seniors

Our Executive Director & Co-Owner, Wendy Adlerstein, was recently featured on the Next Steps 4 Seniors: Conversations on Aging podcast with host Wendy Jones. In the episode, they talk about recognizing cognitive decline in an aging loved one and how to facilitate difficult conversations when the first signs appear. During the conversation, Wendy spoke about the kinds of changes families often notice first, including memory issues, challenges with more complex tasks, and shifts in behavior that may feel subtle at the start. The episode also addressed the realities many families face, from denial and communication challenges to uncertainty about when...

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boston seniors planning for new year

How Home Care Pulse Independent Client Satisfaction Surveys Provide Insights on Care

For over 10 years, FirstLight Home Care of West Suburban Boston has been conducting client satisfaction surveys through the respected, independent third-party firm, Home Care Pulse. Our client's satisfaction with our services is very important to us. Home Care Pulse conducts professional, phone interviews with a sample of our clients each month.   This feedback helps us improve our care and remain a top provider of choice.  In a 5 to 10-minute phone call, a Home Care Pulse Satisfaction Research Associate asks our clients to rate FirstLight Home Care of West Suburban Boston on several categories on a scale of 1-10. Ratings...

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boston seniors planning for new year

Why Wendy Adlerstein, LSW, FirstLight's Executive Director & Co-Owner is the Trusted Voice of Home Care

Wendy Adlerstein, LSW, is Executive Director and Co-Owner of FirstLight Home Care of West Suburban Boston, one of the highest-rated home care practices in the Boston area, recognized for selective hiring, rigorous oversight through a proactive case-management model, and clear family communication. Now in her tenth year leading the office, Wendy oversees the full care operation — from in-home assessments and individualized plans to caregiver training, supervision, and quality checks — allowing her team to deliver concierge-level support that reduces family stress and helps older adults remain safe, independent, and treated with dignity at home. A licensed social worker with...

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